Open to opportunities

uzma sana

@uzmasana

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Experienced Product Support Specialist with a background in research.

India

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What I'm looking for

I seek a role that values innovation and offers opportunities for career advancement.

I am a dedicated Product Support Specialist with over six years of experience in customer service and technical support. My journey began at Freshtohome, where I honed my skills in handling customer inquiries, ensuring satisfaction, and resolving issues efficiently. I take pride in my ability to analyze customer calls and provide effective solutions, maintaining a high standard of service.

Prior to my current role, I worked as a Research Associate at The Energy and Resources Institute (TERI), where I contributed to significant projects in environmental sciences. My work involved studying the health impacts of household air pollution and developing advanced materials for various applications. This blend of technical expertise and customer-focused service has equipped me with a unique perspective on problem-solving and innovation.

I am passionate about utilizing my technical knowledge and soft skills to contribute to an organization that values growth and innovation. I am eager to embrace new challenges that allow me to leverage my experience in both customer support and research.

Experience

Work history, roles, and key accomplishments

Current

Product Support Specialist

Current

Freshtohome

Jan 2017 - Present (8 years 5 months)

Provided effective and polite customer service, resolving issues at the first level and ensuring customer satisfaction. Coordinated with different teams to resolve customer issues and updated product knowledge to enhance support.

Customer Service Troubleshooting SQL Data Management Communication

Research Associate Environmental Sciences

The Energy and Resources Institute (TERI)

Apr 2015 - Jan 2016 (9 months)

Involved in a project titled 'Health impacts of household level air pollution,' studying poly aromatic hydrocarbons emitted from cook stoves. Utilized Gas Chromatograph with FID & TCD for analysis.

Research Data Analysis Gas Chromatography Project Management

Research Associate

The Energy and Resources Institute (TERI)

Apr 2012 - Apr 2015 (3 years)

Planned and executed projects involving synthesis, characterization, testing, and application of materials, preparing comprehensive reports. Co-ordinated R&D projects in developing new materials and processing technologies.

Nanotechnology Project Planning Data Analysis

Graduate Trainee

Central Power Research Institute (CPRI)

Apr 2011 - Apr 2012 (1 year)

Monitored the condition of transformers, generators, and auxiliary utilities in various industrial sectors. Evaluated in-service oils and internal transformer conditions both in the lab and using mobile laboratories.

Electrical Engineering Documentation

Education

Degrees, certifications, and relevant coursework

BMS College of Engineering Bangalore

Bachelor of Engineering, Chemical Engineering

Activities and societies: Industrial Training at "Karnataka Soap And Detergent Limited, Bangalore"; Industrial visit ONGC- Mumbai 2010

Completed a Bachelor of Engineering in Chemical Engineering. The curriculum provided a strong foundation in chemical processes and engineering principles.