Open to opportunities

Aditya Kumar

@adityakumar37

Message

I resolve SaaS product and account issues through customer support.

India

Message

What I'm looking for

I'm looking to build on my customer support experience in SaaS product support or application security, where I can troubleshoot technical issues, collaborate with engineering and product teams, document solutions, and improve customer experiences.

I've supported customers at Teleperformance by resolving complex product, account, and technical issues through live chat and email. I investigate platform behavior, diagnose setup and data discrepancies, and explain technical workflows clearly to non-technical users.

I use Zendesk and Slack to prioritize tickets, meet service-level expectations, escalate bugs, and identify recurring issues for process and knowledge-base improvements. My customer support background is a solid foundation for SaaS product support and application security roles.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Teleperformance

Apr 2025 - Jan 2026 (9 months)

Addressed intricate product, account, and technical inquiries via live chat and email, consistently achieving strong customer satisfaction ratings. Diagnosed platform-related problems and utilized Zendesk to manage support tickets.

Zendesk Slack Customer Support Live Chat Email Support Technical Troubleshooting Escalation Management

Project Leader

Team Talon

Feb 2023 - Dec 2023 (10 months)

Led a team of 5 members to design an aircraft with best facility, performance and operations efficiency. Managed day-to-day operations, meetings, and audit activities.

Autocad PowerPoint Word XFLR5 Team Leadership Project Management

Intern

PegasusAerospace

Dec 2022 - Jan 2023 (1 month)

Learned and assisted in simulating fluid dynamics using computer fluid dynamics. Collaborated with the team to interpret results and implement design improvements.

Computational Fluid Dynamics Collaboration Simulation Analysis