Uzair Ahmed

I’m a technical support professional focused on “providing technical support to the customers” through email and chat and phone. I enjoy turning customer queries into clear solutions while keeping communication strong and accurate.

Most recently, at Rhysley (November 2025), I handled customer queries and supported troubleshooting end to end. Before that, at Concentrix (August 2024 to August 2025), I continued providing technical support by managing requests via email, chat, and phone.

Earlier, at GINGER Webs (Oct 2023 to May 2024), I provided support for international clients for Ginger’s SaaS based app. I also supported rectifying issues in JKBoSE the software, gave briefings on how it works, and helped with installation and configuration.

My technical foundation includes a strong understanding of Active Directory and DC, good understanding of SharePoint, One Drive and 365 Apps, and understanding of VPN like Cisco Any Connect. I bring working knowledge of DNS, TCP/IP, and IP Protocols, along with Windows troubleshooting skills, and I’m ready to “grow my skills and progress with the organisation” in a challenging environment.