Uzair Ahmed
@uzairahmed8
IT technical support professional delivering customer troubleshooting across Microsoft 365, VPN, DNS, and Windows systems.
What I'm looking for
I’m a technical support professional focused on “providing technical support to the customers” through email and chat and phone. I enjoy turning customer queries into clear solutions while keeping communication strong and accurate.
Most recently, at Rhysley (November 2025), I handled customer queries and supported troubleshooting end to end. Before that, at Concentrix (August 2024 to August 2025), I continued providing technical support by managing requests via email, chat, and phone.
Earlier, at GINGER Webs (Oct 2023 to May 2024), I provided support for international clients for Ginger’s SaaS based app. I also supported rectifying issues in JKBoSE the software, gave briefings on how it works, and helped with installation and configuration.
My technical foundation includes a strong understanding of Active Directory and DC, good understanding of SharePoint, One Drive and 365 Apps, and understanding of VPN like Cisco Any Connect. I bring working knowledge of DNS, TCP/IP, and IP Protocols, along with Windows troubleshooting skills, and I’m ready to “grow my skills and progress with the organisation” in a challenging environment.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Concentrix
Aug 2024 - Aug 2025 (1 year)
Provided technical support to customers and handled queries via email, chat, and phone. Assisted customers with issue resolution while maintaining clear communication.
Technical Support Specialist
Ginger Webs
Oct 2023 - May 2024 (7 months)
Provided support for international clients using Ginger’s SaaS-based app. Helped rectify software issues, delivered briefings on usage, and supported installation and configuration of JKBoSE.
Technical Support Specialist
Rhysley
Nov 2025 - Present (7 months)
Provided technical support to customers by handling queries via email, chat, and phone. Delivered assistance to resolve customer issues in a timely manner.
Education
Degrees, certifications, and relevant coursework
University of Kashmir
Bachelor of Computer Applications, Computer Applications
2017 - 2021
Earned a Bachelor of Computer Applications (BCA) at the University of Kashmir from 2017 to 2021.
Availability
Location
Authorized to work in
Job categories
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