Open to opportunities

Uwase Vanessa

@uwasevanessa

Detail-oriented Customer representative, Monitoring and Evaluation professional delivering analytical insights and data-driven program improvement.

Rwanda

Message

What I'm looking for

I seek an M&E Lead role where I can apply rigorous data analysis, build monitoring frameworks, lead evaluations, and collaborate with stakeholders to drive measurable program improvements.

I am a dedicated customer representative, Monitoring and Evaluation professional with strong analytical skills and proven experience designing, implementing, and managing M&E systems to measure program impact and inform decision-making. I have led evaluation projects, developed robust monitoring frameworks, designed online surveys, and produced actionable insights that improved program performance and outcomes.

I combine strong stakeholder engagement and communication with hands-on technical work—data annotation and linguistic labelling for AI, survey design and analysis, project management, and front-desk operations—to deliver reliable results Recognised for exceptional communication , problem-solving, and customer service skills. A reliable team player who remains composed under pressure and adapts quickly to changing environments. Passionate about service excellence and continuous improvement, bringing a solution-focused mindset and a drive to optimise guest satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Yellowstone Trainer

Current

Micro1

Jan 2026 - Present (2 months)

Developed home tasks and demonstrations for robotics projects, provided expert guidance and ensured safety and reliability to train robots on efficient household procedures.

Robotics Task Design Demonstration Troubleshooting Attention To Detail

Current

Front Desk Officer

Current

Fitness Palace

Feb 2024 - Present (2 years 1 month)

Manage daily check-ins, class bookings, and membership inquiries while coordinating with trainers and resolving member issues to maintain high customer satisfaction and operational efficiency.

Customer Service Microsoft Office Communication Conflict Resolution Administrative Support

Current

Research Assistant

Current

Fitness Palace

Mar 2023 - Present (3 years)

Managed and executed online research projects, designed surveys, analyzed data to inform decisions, and contributed to website feature development and team coordination.

Survey Design Data Analysis Project Management Online Research Team Coordination Reporting Website Feature Specification Stakeholder Engagement

Data Annotator

Atlas Capture

May 2025 - Dec 2025 (7 months)

Created high-quality labeled datasets and linguistic annotations to improve AI model responses, ensuring accuracy, consistency, and reliability for multilingual training data.

Data Annotation Linguistic Annotation Quality Control AI Training Data Attention To Detail Multilingual Support

Translator

Upwork

Mar 2022 - Aug 2024 (2 years 5 months)

Provided translation and editing services ensuring accurate conveyance of meaning, tone, and format while communicating with clients to meet project requirements from March 2022 to August 2024.

Translation Editing Client Communication Document Formatting Quality Assurance Time Management Cross Cultural Communication

Hostess

Millennium Restaurant and Bakery

Nov 2022 - Jan 2024 (1 year 2 months)

Welcomed and seated guests, managed reservations and waitlists, coordinated with service teams, and collected guest feedback to improve dining flow and customer satisfaction.

Reservation Management Queue Management Customer Feedback Team Coordination Hospitality

Hostess

Rwanda Events

Oct 2021 - Nov 2022 (1 year 1 month)

Registered and guided guests at corporate and VIP events, managed guest lists and seating, supported front-of-house operations, and helped maintain smooth event flow.

Guest Management VIP Communication Time Management Customer Service

Education

Degrees, certifications, and relevant coursework

Mount Kenya University

Bachelor's degree, Communications, Journalism and Media

2023 - 2025

Pursued a Bachelor's degree in Communications, Journalism and Media with coursework focused on media, communications theory, and journalism practices.