Agatako Kellen

I am a dynamic Assistant Front Office Supervisor with a robust foundation in hospitality management and a proven track record of enhancing guest experiences. My expertise in operational efficiency and customer service excellence has resulted in significant improvements in guest satisfaction ratings and occupancy rates. I am skilled in leveraging technology to streamline front desk operations and foster a culture of excellence among staff.

In my recent role at Urban Park Suites Hotel, I spearheaded a guest satisfaction initiative that elevated our Booking.com rating from 8.1 to 8.8, leading to increased repeat stays and positive reviews. I engineered operational strategies that achieved nearly a 40% increase in room occupancy and a 48% revenue growth. My commitment to continuous improvement and relationship management ensures exceptional service delivery and revenue growth in a competitive environment.

Additionally, I have championed the adoption of AI tools to automate tasks, enhancing team efficiency and delivering personalized service excellence. My focus on training and mentorship has fostered a high-performing team culture, recognized in top-rated reviews for staff professionalism. I am dedicated to optimizing guest relations and front desk operations, contributing to overall service quality.