Tanguy Prince
@prihenda
I’m an ML Data Associate combining data annotation, customer support, and communications to improve voice-driven products.
What I'm looking for
I’m an ML Data Associate with experience annotating and labeling voice and text data to strengthen the quality control process and comprehension of Alexa’s responses. I process and transcribe speech data by converting audio recordings into text for further analysis and training of voice recognition models, while reviewing and validating annotated data to ensure accuracy and reliability against predefined guidelines.
Alongside data-focused work, I bring strong administrative and communications strengths from roles in customer service, stakeholder engagement, and operational support. I’ve supported customer inquiries and complaints, troubleshot issues, escalated complex cases, and helped maintain reliable reporting and documentation, bringing a team-oriented approach in both on-site and remote settings.
Experience
Work history, roles, and key accomplishments
ML Data Associate
Amazon MLS Poland Sp. z o.o.
Jan 2022 - Jan 2024 (2 years)
Annotated and labeled voice and text data to improve the quality of Alexa responses and support comprehension. Processed and transcribed speech audio into text, then reviewed annotations for accuracy and adherence to predefined guidelines.
Customer Service Associate
Amazon Corporate Services Poland Sp. z o.o.
Jan 2021 - Jan 2022 (1 year)
Handled customer inquiries, concerns, and complaints with empathy, identifying and resolving issues in a timely manner. Troubleshot problems, escalated complex cases, and followed up to ensure resolution.
Administrative Support
Liquid Home Rwanda
Jan 2017 - Jan 2018 (1 year)
Installed and configured internet connections for residential and business customers, providing technical assistance when connectivity issues occurred. Managed customer accounts, billing information, and payment processing.
Education
Degrees, certifications, and relevant coursework
University of Computer Science and Skills
Bachelor's degree, Management
2018 - 2023
Grade: 3.8
Activities and societies: Practical
Earned a bachelor's degree in Management from University of Computer Science and Skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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