At WingAssistant, I managed a portfolio of 40+ client accounts and coordinated 25+ onboarding and service delivery projects annually. I tracked milestones, clarified responsibilities, and kept clients updated throughout implementation.
I also managed 10+ client escalations monthly, investigating concerns and coordinating internal teams to maintain client confidence and minimize service disruption. I used Salesforce and Freshdesk to organize account records and follow-ups.
At ExpoPlatform, I coordinated 20+ SaaS implementation projects and managed 5–8 concurrent workstreams. I translated client requirements into delivery plans, tracked milestones, and shared recurring platform issues and feedback with technical teams.
At AvatradeMarketplace, I supported 30+ business accounts on a B2B aircraft parts marketplace and handled 15+ customer inquiries and transaction-related concerns weekly. My project highlights include coordinating 25+ global events with 1M+ attendees and reducing enterprise implementation time by 52% while maintaining a 98% on-time delivery rate.
