I seek remote roles focused on helpdesk, system administration or cloud support where I can solve technical issues, improve ticket workflows and grow in Azure/AWS environments within collaborative, customer-focused teams.
USLooking for a job
Utkarsh Singh
@utkarshsingh101
Remote IT support specialist focused on helpdesk operations and system administration.
IndiaWhat I'm looking for
I am a highly organized IT support specialist with hands-on experience in remote troubleshooting, system administration and helpdesk operations. I have deployed and managed Azure virtual machines and networks, configured osTicket and Zendesk workflows, and handled Active Directory, DNS and ticket lifecycle management in dynamic environments.
My work emphasizes clear communication, fast resolution and customer-focused support; I have provisioned VMs, applied GPOs for secure access control, and supported clients with high-volume email communication and follow-ups. I bring practical lab and freelance experience, technical curiosity, and a solution-driven approach to improve operational efficiency.
Experience
Work history, roles, and key accomplishments
CO
Remote IT Support Specialist
CourseCareers
Feb 2025 - Jun 2025 (4 months)
Provisioned and troubleshot 10+ Azure VMs, configured Virtual Networks and NSGs, deployed and configured osTicket, and managed Active Directory accounts and GPOs to improve lab environment reliability.
FO
Drafted professional email responses during high-volume periods, managed client tone and follow-ups, and maintained consistent communication for multiple marketing clients.
Education
Degrees, certifications, and relevant coursework
COCourseCareers
Information Technology Professional (certificate), Information Technology
2025 - 2025
Completed a CourseCareers professional training program in IT and helpdesk operations and earned a related credential.
OROracle
Oracle Cloud Infrastructure Foundations Associate (certificate), Cloud Computing
2025 - 2025
Awarded the Oracle Cloud Infrastructure 2025 Certified Foundations Associate credential.
TW
The West African Examinations Council (WAEC)
Secondary School Certificate, General Secondary Education
Grade: 3.63
Completed secondary-level examinations administered by WAEC with a reported GPA of 3.63.
Availability
Looking for a job
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
HelpDesk+Technical TroubleshootingTier 1 SupportTicketing SystemsRemote SupportMacOSWindowsLinuxDNSMySQLPowerShellMicrosoft Dynamics 365System AdministrationNetwork ProtocolsWiresharkTechnical DiagnosticsInstallationACLsAzureAWSZoomActive DirectorySecurity GroupsFirewallsSlackOsTicketZendeskVirtualizationGoogle WorkspaceVirtualized Network EnvironmentsFile Permission SettingsITILNetwork AdministratorDynamicGitHubGmailMicrosoft AzureRemote Remote
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