I seek remote roles focused on helpdesk, system administration or cloud support where I can solve technical issues, improve ticket workflows and grow in Azure/AWS environments within collaborative, customer-focused teams.
Looking for a job
Utkarsh Singh
@utkarshsingh101
Remote IT support specialist focused on helpdesk operations and system administration.
IndiaWhat I'm looking for
Highly motivated Remote IT Support Specialist with hands-on experience deploying and troubleshooting Azure-based environments, managing Active Directory configurations and supporting helpdesk operations through structured ticket workflows. Experienced in diagnosing system, network and DNS issues within simulated enterprise environments while maintaining strong customer communication standards. Combine technical troubleshooting skills with client-focused support experience to deliver reliable remote assistance and efficient problem resolution.
Experience
Work history, roles, and key accomplishments
Successfully provisioned and troubleshot over 10+ Azure Virtual Machines, configuring Virtual Networks (VNet) and Network Security Groups (NSGs) to emulate enterprise network segmentation and secure traffic flows.
Deployed and configured the osTicket helpdesk system on Azure, including database setup, email templates, ticket workflows and user-role permissions.
FO
Managed 20+ client emails per day, supporting 15+ active marketing clients across multiple campaigns and ensuring consistent response quality during high-volume periods.
Cleared accumulated email backlogs by systematically categorizing and responding to pending threads, restoring workflow continuity and preventing missed client actions.
Education
Degrees, certifications, and relevant coursework
CourseCareers
Information Technology Professional (certificate), Information Technology
2025 - 2025
Completed a CourseCareers professional training program in IT and helpdesk operations and earned a related credential.
Oracle
Oracle Cloud Infrastructure Foundations Associate (certificate), Cloud Computing
2025 - 2025
Awarded the Oracle Cloud Infrastructure 2025 Certified Foundations Associate credential.
TW
The West African Examinations Council (WAEC)
Secondary School Certificate, General Secondary Education
Grade: 3.63
Completed secondary-level examinations administered by WAEC with a reported GPA of 3.63.
Availability
Looking for a job
Location
IndiaAuthorized to work in
Social media
Job categories
Skills
HelpDesk+Technical TroubleshootingTier 1 SupportTicketing SystemsRemote SupportMacOSWindowsLinuxDNSMySQLPowerShellMicrosoft Dynamics 365System AdministrationNetwork ProtocolsWiresharkTechnical DiagnosticsInstallationACLsAzureAWSZoomActive DirectorySecurity GroupsFirewallsSlackOsTicketZendeskVirtualizationGoogle WorkspaceVirtualized Network EnvironmentsFile Permission SettingsITILNetwork AdministratorDynamicGitHubGmailMicrosoft Azure Remote
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