ICISHITA MUKHERJEE ROY CHOUDHURY
@ishitamukherjeeroych
Experienced customer support specialist with technical advisory expertise.
GermanyWhat I'm looking for
I am a dedicated Customer Support Specialist with several years of experience in technical advisory and customer service. My journey has taken me through various roles, including my current position as a Global Support Technician at Rackspace, where I excel in providing first-line support across multiple channels. I thrive in environments that require strong interpersonal skills and a keen understanding of business operations.
Throughout my career, I have developed a robust technical skill set, enabling me to troubleshoot complex issues in both Windows and Linux environments. My role at GlaxoSmithKline involved managing large-scale migrations and providing comprehensive IT support, which honed my ability to work under pressure while maintaining high customer satisfaction. I am passionate about continuous learning and enjoy tackling challenges that enhance my technical expertise.
Experience
Work history, roles, and key accomplishments
Global Support Technician
Rackspace
May 2021 - Present (4 years 2 months)
As a Global Support Technician at Rackspace, I provide first-line support via web chat, phone, and ticketing systems. I troubleshoot basic OS issues in Windows and Linux, resolve technical problems, and ensure adherence to customer SLA commitments.
Microsoft Technical Support Specialist
Microsoft
Aug 2019 - Present (5 years 11 months)
In my role as a Freelance Technical Support Specialist for Microsoft, I troubleshoot technical issues for Office 365 administrators, provide customer support through various channels, and ensure compliance with SLA requirements.
IT Support Analyst
GlaxoSmithKline
Jun 2018 - Present (7 years 1 month)
As an IT Support Analyst at GlaxoSmithKline, I provide 1st and 2nd line support, manage large-scale migrations, and perform troubleshooting for various IT issues including VPN and LAN.
Trainee Operations Officer
VFS Global
Oct 2016 - Present (8 years 9 months)
As a Trainee Operations Officer at VFS Global, I process visa applications, interact directly with customers, and handle data entry and transaction reporting.
Tech Associate
Wipro BPO
Aug 2015 - Present (9 years 11 months)
In my role as a Tech Associate at Wipro BPO, I provided technical support for a major telecommunications company, focusing on customer network troubleshooting and advisory services.
Education
Degrees, certifications, and relevant coursework
Biju Patnaik University of Technology
Bachelor's in Electronics & Instrumentation, Electronics & Instrumentation
2020 - 2024
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
IndiaJob categories
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