Open to opportunities

ISHITA MUKHERJEE ROY CHOUDHURY

@ishitamukherjeeroych

Message

Experienced customer support specialist with technical advisory expertise.

Germany

Message

What I'm looking for

I am looking for a role that values customer interaction and offers opportunities for professional growth.

I am a dedicated Customer Support Specialist with several years of experience in technical advisory and customer service. My journey has taken me through various roles, including my current position as a Global Support Technician at Rackspace, where I excel in providing first-line support across multiple channels. I thrive in environments that require strong interpersonal skills and a keen understanding of business operations.

Throughout my career, I have developed a robust technical skill set, enabling me to troubleshoot complex issues in both Windows and Linux environments. My role at GlaxoSmithKline involved managing large-scale migrations and providing comprehensive IT support, which honed my ability to work under pressure while maintaining high customer satisfaction. I am passionate about continuous learning and enjoy tackling challenges that enhance my technical expertise.

Experience

Work history, roles, and key accomplishments

Current

Global Support Technician

Current

Rackspace

May 2021 - Present (4 years)

As a Global Support Technician at Rackspace, I provide first-line support via web chat, phone, and ticketing systems. I troubleshoot basic OS issues in Windows and Linux, resolve technical problems, and ensure adherence to customer SLA commitments.

Customer Service Technical Support ServiceNow SLA Management Database Management DNS SMTP

Current

Microsoft Technical Support Specialist

Current

Microsoft

Aug 2019 - Present (5 years 9 months)

In my role as a Freelance Technical Support Specialist for Microsoft, I troubleshoot technical issues for Office 365 administrators, provide customer support through various channels, and ensure compliance with SLA requirements.

Office 365 Technical Support Customer Service SLA Management Troubleshooting Email Support Phone Support Chat Support

Current

IT Support Analyst

Current

GlaxoSmithKline

Jun 2018 - Present (6 years 11 months)

As an IT Support Analyst at GlaxoSmithKline, I provide 1st and 2nd line support, manage large-scale migrations, and perform troubleshooting for various IT issues including VPN and LAN.

Troubleshooting VPN Ticketing Systems MS Office Remote Access

Current

Trainee Operations Officer

Current

VFS Global

Oct 2016 - Present (8 years 7 months)

As a Trainee Operations Officer at VFS Global, I process visa applications, interact directly with customers, and handle data entry and transaction reporting.

Data Entry Administration Global Transaction Reporting Customer Service Compliance Communication

Current

Tech Associate

Current

Wipro BPO

Aug 2015 - Present (9 years 9 months)

In my role as a Tech Associate at Wipro BPO, I provided technical support for a major telecommunications company, focusing on customer network troubleshooting and advisory services.