At Palmpay Limited, I onboard 200+ merchants and agents monthly, promote POS terminals and digital payment solutions, and help expand regional market penetration. My work has increased transaction volume by over 40%, and I also provide first-level support for transaction issues.
At ISON Xperiences International Limited (MTN Process), I manage inbound customer calls, resolve inquiries and complaints, and use CRM tools to document interactions. I also support team members through on-the-job training, mentoring, and coaching.
