Open to opportunities

Meredith Chimkwelu

@meredithchimkwelu

Message

Sales Manager and customer-focused professional building merchant networks and delivering patient-centered service.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can grow sales and customer outcomes through strong merchant/client relationships, structured documentation, and hands-on problem solving—while leading teams with clear communication and accountability.

I’m a Sales Manager focused on merchant acquisition and building long-term client relationships through consistent execution, goal-setting, and clear communication. I bring customer-first energy from customer care and teaching backgrounds, so I’m able to connect with people and solve problems quickly.

In my current role at Zide Limited, I continuously build merchants’ networks by engaging corporate organizations, training merchants on product benefits, solving merchant-reported issues, and supporting business and revenue growth through well-defined plans. Previously at Palmpay Limited (merchant acquisition), I developed similar habits: fostering client relationships, maintaining strong documentation, and advising others using a solid understanding of products and services.

Beyond sales, I’ve strengthened my service and operational capability through customer care work—answering inquiries across phone, email, chat, WhatsApp, and social media; processing transactions; resolving complaints; documenting customer interactions; and following up until cases are completed. I also handled finance and administration duties as a Bursar/Administrator, including cash management, tuition records, accounts payable/receivable, expense reporting, and budget management.

Earlier, I led Human Resources as an HR Manager, developing and monitoring HR strategies, managing recruitment and selection, overseeing performance appraisal, supporting employee relations, and ensuring legal compliance. I’m committed to being flexible, trustworthy, and self-motivated—creating structured systems while maintaining a compassionate, empathetic approach to people.

Experience

Work history, roles, and key accomplishments

Current

Sales Manager

Current

Zide Limited

Jan 2024 - Present (2 years 4 months)

Owned merchant acquisition in key sectors by engaging corporate organizations and introducing company products. Trained merchants, resolved reported issues, and developed business plans to grow revenue and strengthen merchant networks.

Corporate Sales Merchant Onboarding Product Training Client Relationship Management Documentation Account Management

Current

Teacher / Admin Officer

Current

Rhema Chapel Int'l Church

Jan 2013 - Present (13 years 4 months)

Presented lessons by reviewing materials one-on-one or in small groups and enforced class rules to support proper behavior. Managed student recordkeeping (attendance and welfare), prepared learning materials and equipment, and supervised students and assistant teachers.

Small Group Instruction Classroom Management Student Welfare Recordkeeping Student supervision Equipment Setup (Computer Projectors)

Sales Manager

Palmpay Limited

Aug 2021 - Dec 2023 (2 years 4 months)

Drove merchant acquisition across key sectors by partnering with corporate organizations and introducing company products. Trained merchants, handled issues reported by merchants, and developed plans to improve revenue growth and client relationships.

Corporate Partnerships Revenue Planning Client Relationship Management Documentation

Customer Care Representative

The Oaks Consultant

Jan 2021 - Jul 2023 (2 years 6 months)

Handled customer inquiries across phone, email, chat, WhatsApp, and social media, providing accurate service information. Processed transactions and bookings, resolved complaints, maintained customer records, and followed up on unresolved tickets.

Customer Support Complaint Resolution Escalation Management

Bursar / Administrator

Peret Diamond School

Apr 2020 - Jan 2021 (9 months)

Managed day-to-day cash handling and maintained organized tuition fee books and receipt files. Prepared expense reports and budgets, handled accounts payable and receivable, reviewed employment contracts, and designed financial procedures while liaising with authorities and school governors.

Cash Management Bookkeeping Accounts Payable Accounts Receivable Expense Reporting Budget Management Financial Procedure Design Contract Review

Human Resources Manager

Finchglow Travelling Agency

Sep 2013 - Feb 2020 (6 years 5 months)

Developed and implemented HR strategies aligned to business goals, managing employee relations and recruitment through selection processes. Oversaw performance appraisal, compensation and benefits, training needs assessment, HR reporting/metrics, and ensured legal compliance across HR activities.

HR strategy Recruitment & Selection Employee Relations Compensation Benefits HR Compliance Employee Engagement