Looking for a job

Usman Yusuf

@usmanyusuf1

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I resolve telecommunications customer issues across phone, email, and live chat.

Nigeria

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What I'm looking for

I'm seeking a full-time remote customer support role where I can resolve telecommunications customer issues, work across global time zones, use ticketing and CRM tools, and contribute to secure, high-quality service improvements.

I'm a remote telecommunications customer support professional handling plan inquiries, account reviews, service interruptions, complaints, appointments, and purchase orders across phone, email, and live chat. I manage high-volume ticket queues using Zendesk, Freshdesk, and Zoho CRM while maintaining SLA adherence and secure customer-data handling.

I've supported customers in English and working French, matched clients to suitable plans and promotions, and coordinated specialist referrals with complete case context. My cybersecurity studies reinforce my compliance-first approach to confidentiality, integrity, and availability of customer information.

Experience

Work history, roles, and key accomplishments

Current

Freelance Customer Support Representative

Current

Independent Contractor

Jan 2023 - Present (3 years 8 months)

Responded to customer inquiries about telecommunication plans and services across phone, email, and live chat, resolving issues at first contact. Reviewed accounts, handled complaints, advised on products, scheduled appointments, and processed purchase orders while adhering to information security policies.

Zendesk Zoho CRM Google Workspace Ticketing Systems Customer Support Complaint Resolution Appointment Scheduling Purchase Order Processing

Education

Degrees, certifications, and relevant coursework

Miva Open University

Bachelor of Science, Cybersecurity

Pursuing a Bachelor of Science in Cybersecurity with expected graduation in 2027. Coursework includes information security, network security, and data privacy.