Яна User
@user560
Business Analyst at Self-employed, optimizing CRM workflows and using open-source research and AI tools to support business decisions.
Russian FederationWhat I'm looking for
As a Business Analyst / CRM & Process Specialist at Self-employed, I audit and optimize business processes, configure CRM systems and integrations, and work with KPIs and operational data to support management decisions. I also train managers and document processes.
At Doza-Agro, I researched potential clients and dealers using open web sources and AI tools, prepared recurring sales reports, and supported CRM data quality. I’ve also maintained website content at Sem Vetrov and developed a company knowledge base at intoCRM.
Experience
Work history, roles, and key accomplishments
Business Analyst / CRM & Process Specialist
Self Employed
May 2022 - Present (4 years 4 months)
Optimized business processes for companies using amoCRM, conducted audits, configured CRM systems and integrations, and trained managers.
Sales Analyst
Doza-Agro
Mar 2026 - Jul 2026 (4 months)
Prepared sales reports, monitored CRM data quality, researched potential clients, and supported sales managers.
Training & Adaptation Specialist
intoCRM
Apr 2025 - Dec 2025 (8 months)
Trained and onboarded analysts and sales employees, supported internal training programs, and maintained the knowledge base.
Business Analyst
Introvert
Aug 2020 - Apr 2022 (1 year 8 months)
Optimized business processes using amoCRM, configured CRM systems and analytics, and trained managers and junior analysts.
Content Manager
Sem Vetrov
Mar 2019 - Jun 2020 (1 year 3 months)
Managed and updated website content, prepared advertising materials, and worked with amoCRM, SendPulse, and MODX CMS.
Yandex Directory Operator
Yandex
Dec 2018 - Feb 2019 (2 months)
Verified and updated business information in Yandex Maps, worked with structured data, and contacted businesses to clarify information.
Secretary
Veresk
Jan 2014 - Nov 2018 (4 years 10 months)
Managed incoming documentation, calls, and visitor reception, and provided administrative support to management.
Education
Degrees, certifications, and relevant coursework
Yandex Practicum
IT Mentor: feedback, motivation and conflict resolution, IT Mentoring
Completed training as an IT Mentor focusing on feedback, motivation, and conflict resolution.
Skillbox
Screenwriter, Screenwriting
Completed training as a Screenwriter.
Creative Practices
How to Create a Clothing Brand, Brand Creation
Completed training on how to create a clothing brand.
HTML & CSS intensive
HTML & CSS intensive, Web Development
Completed an intensive course in HTML and CSS.
Russian State University for the Humanities
Incomplete higher education, Cultural Studies
Incomplete higher education in Cultural Studies.
Lobachevsky State University of Nizhny Novgorod
Incomplete higher education, Philology
Incomplete higher education in Philology.
Tech stack
Software and tools used professionally
Availability
Location
Russian FederationAuthorized to work in
Salary expectations
Job categories
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