Anna User
@annauser25
Operations and AI data specialist improving CRM/SAP workflows and language dataset quality.
Russian FederationWhat I'm looking for
I’m an Operations, AI Data, and Data Quality Specialist focused on keeping enterprise workflows accurate, fast, and reliable across CRM and SAP ERP. I combine hands-on AI data annotation and LLM evaluation with disciplined data entry and validation practices to support real training outcomes.
In SAP ERP order processing and operations support, I’ve maintained stable order flow through structured checklists, workflow coordination, and end-to-end data integrity. I’ve trained new employees to ensure consistent operational standards and reduced rework by introducing structured validation.
In AI-focused work, I annotate, transcribe, and evaluate Russian-language text and voice data to support generative AI and LLM training. I contribute to language quality assessment by classifying queries and evaluating AI-generated responses for relevance, consistency, and correctness.
I also strengthen CRM operations by improving data accuracy and reducing duplicate records through clear data entry rules and quality controls. I’m energized by process improvement—finding bottlenecks, tightening checklists, and improving operational efficiency across cross-functional teams, including remote opportunities.
Experience
Work history, roles, and key accomplishments
CRM & Operations Specialist
Penguin Tour
Jan 2025 - Present (1 year 6 months)
Managed end-to-end booking operations across hotels, flights, and train tickets, ensuring 98% on-time delivery. Reduced CRM duplicate records by 25% within three months, streamlined back-office workflows to reduce processing time by 2 hours per week, and prepared operational and sales reports.
Order Management & Operations Specialist
AGC Flat Glass Klin
Jan 2015 - Jan 2025 (10 years)
Processed 200+ SAP ERP orders monthly with zero critical errors over a 9-year period, maintaining stable order flow and production alignment. Coordinated up to 50 shipments per month, improved data accuracy to 99.9%, reduced delivery delays by 10%, and reduced rework by 20%.
Deputy Head of Partner Development
1C-GendalF
Jan 2006 - Jan 2014 (8 years)
Supported a network of 50+ partner companies through structured training programs and webinars, increasing partner satisfaction by 30%. Coordinated online seminars for 100+ participants and developed training/communication materials for a partner portal.
AI Language Data Annotation Specialist
Yandex
Jan 2019 - Present (7 years 6 months)
Annotated, transcribed, and evaluated Russian-language text and voice data to support generative AI and LLM training workflows. Classified search queries and web content and evaluated AI-generated responses for language quality, relevance, and consistency.
Education
Degrees, certifications, and relevant coursework
Rostov State University of Economics
Master’s Degree (5-year Specialist), Organizational Management
Completed a 5-year Specialist Master’s degree in Organizational Management (Manager).
Rostov State Pedagogical University
Master’s Degree (5-year Specialist), Linguistics
Completed a 5-year Specialist Master’s degree in Linguistics (Teacher of English and German).
Availability
Location
Russian FederationAuthorized to work in
Job categories
Skills
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