Urvashi Mahant
@urvashimahant
I improve customer support workflows through analytics, documentation, and AI-powered process optimization.
IndiaWhat I'm looking for
I've analyzed 1,000+ e-commerce customer records, produced 10+ Excel MIS reports, and recommended five workflow improvements to strengthen operational reporting and customer segmentation.
Through customer service projects and Forage simulations, I've resolved 10+ support scenarios with a 100% task completion rate, created 20+ SOPs and test cases, and validated 15+ service scenarios. I bring a structured, customer-first approach to communication, issue resolution, documentation, SQL analysis, Excel reporting, and AI workflows.
Experience
Work history, roles, and key accomplishments
E-Commerce Customer Segmentation & Support Analytics
Operations / Customer Analytics Project
Jul 2025 - Aug 2025 (1 month)
Analyzed 1,000+ customer records, produced 10+ Excel-based MIS reports, and recommended 5 workflow improvements.
Customer Query Management & Chat Support System
Customer Success Project
Mar 2025 - Apr 2025 (1 month)
Created 20+ SOPs and test cases, validated 15+ customer service scenarios, and tested high-volume chat support workflows.
Excel Skills for Business Job Simulation
Goldman Sachs
Completed a job simulation focused on Excel skills for business.
Customer Service Associate Certification
Skill India Digital
Earned a certification as a Customer Service Associate.
Data Analytics & Visualization Job Simulation
Accenture North America
Completed a job simulation focused on data analytics and visualization tasks.
Customer Service Virtual Job Simulation
Forage
Resolved 10+ customer support scenarios using knowledge-base resources and active listening, achieving a 100% task completion rate.
AI Fluency Framework & Foundations
Anthropic
Completed a program on AI fluency framework and foundations.
Education
Degrees, certifications, and relevant coursework
Delhi University
Bachelor of Arts, Arts
2020 - 2023
Pursued a Bachelor of Arts degree, developing strong analytical and communication skills.
D.A.V. Public School
Higher Secondary, Mathematics and Computer Science
2019 - 2020
Completed Higher Secondary education with a focus on Mathematics and Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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