updesh tripathi
@updeshtripathi
I redesign process ownership and governance to make AI and automation deliver measurable outcomes.
IndiaWhat I'm looking for
At CitiusTech, I lead healthcare RCM process diagnostics and automation roadmap design, identifying $3.6M–$6M annually in hidden exception labour across a 120-person operations team. I focus on fixing ownership and completion standards before deploying more automation.
Previously at Protiviti and Accenture, I advised CIOs and CTOs, delivered Automation Anywhere and SAP ERP automation, and governed end-to-end transformation delivery across enterprise and OTT operations. I use structured diagnosis, process mining, risk thinking, and decision-rights design to target high-value automation investments.
Experience
Work history, roles, and key accomplishments
Manager — Automation and Process Solutions
Apr 2024 - Present (2 years 5 months)
Conducted a structured three-month process audit across healthcare Revenue Cycle Management workflows, identifying $3.6M–$6M per year in hidden exception labour. Designed an automation roadmap and presented findings to CTO and VP, recommending process ownership redesign before further automation deployment.
Manager — Intelligent Automation & Process Excellence
May 2022 - Apr 2024 (1 year 11 months)
Engaged directly with CIOs and CTOs across two major enterprise clients, translating automation capability into governance frameworks and business cases. Delivered Automation Anywhere-based solutions and SAP ERP automation, redesigning operating models to ensure bots were deployed onto standardised, owned processes.
Owned end-to-end delivery across four to five automation and process excellence engagements for a media and entertainment client, covering OTT platform operations. Designed automated reporting solutions for OTT KPI and MIS workflows, and partnered with data science teams to standardise KPI presentation.
Foundation role building process automation, delivery governance, and enterprise system integration capabilities across client engagements in manufacturing and financial services.
Process Automation Engineer
Syntel
Jan 2014 - Dec 2017 (3 years 11 months)
Foundation role building process automation, delivery governance, and enterprise system integration capabilities across client engagements in manufacturing and financial services.
Education
Degrees, certifications, and relevant coursework
Databricks
Data Engineering Certification, Data Engineering
Currently pursuing the Databricks Data Engineering certification, sponsored by the company.
Data Engineering Certification, Data Engineering
Currently pursuing the Google Data Engineering Certification.
CAIO
Chief AI Officer Programme, Artificial Intelligence
Currently enrolled in the Chief AI Officer (CAIO) Programme.
Jain University
MBA, Business Intelligence and Business Analytics
Pursued an MBA in Business Intelligence and Business Analytics.
Mumbai University
B.Sc., Information Technology
Earned a Bachelor of Science in Information Technology.
Automation Anywhere
Solution Architect Certification, Automation
Holds the Automation Anywhere Solution Architect Certification.
Databricks
Generative AI Associate, Generative AI
Completed the Databricks Generative AI Associate certification.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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