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upahm ravimehta

@upahmravimehta

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Experienced Dynamics CRM Functional Consultant with a focus on D365.

India

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What I'm looking for

I am looking for opportunities that allow me to leverage my CRM expertise in a collaborative environment, focusing on innovative solutions and career growth.

As a Microsoft Technology Specialist with over 5 years of experience, I have honed my skills in implementing and supporting Microsoft Dynamics 365, both CRM and ERP systems. My journey has been marked by significant achievements as a Functional Consultant, where I have successfully assisted with internal implementation projects and collaborated with international clients, particularly in the USA and UK.

My expertise includes hands-on experience with the Dynamics 365 Marketing module, where I have configured marketing automation, real-time customer journeys, and lead targeting strategies. I take pride in my systematic and organized approach, which has allowed me to effectively manage project timelines and deliver excellence in service. My strong analytical mindset and ability to adapt to diverse business environments have been key to my success in delivering effective solutions.

Experience

Work history, roles, and key accomplishments

Current

Functional Consultant

Current

Infotel India Pvt Ltd

Jan 2022 - Present (3 years 7 months)

Defined and addressed custom business requirements and high-level issues across various client regions. Planned and oversaw Delivery Excellence Services Programs and Projects, working extensively with the Dynamics 365 Marketing module.

CRM Dynamics 365 Marketing Automation Agile Scrum SLA Management Project Management Event Management Risk Management

IT Analyst

Infotel India Pvt Ltd

Apr 2020 - Dec 2021 (1 year 8 months)

Defined and addressed custom business requirements and high-level issues across multiple client regions. Analyzed both technical and functional requirements to ensure alignment with business needs, resolving issues in accordance with SLA guidelines.

Incident Management Root Cause Analysis Cloud Infrastructure EC2 VPC S3 RDS ELB Client Management

Functional Consultant

Infotel India Pvt Ltd

Apr 2018 - Mar 2020 (1 year 11 months)

Planned and executed server-side and client-side customizations based on finalized requirements, configuring Microsoft Dynamics CRM 2016 to meet specific business needs. Designed and developed applications using Microsoft Dynamics CRM, collaborating with functional consultants to capture and implement application requirements effectively.

Microsoft Dynamics CRM Visual Studio C++ASP.NET VB.NET Data Migration System Integration Application Design

Education

Degrees, certifications, and relevant coursework

Unknown University

Bachelor of Engineering, Engineering

Completed a Bachelor of Engineering, gaining foundational knowledge in core engineering principles. This program provided a strong technical background relevant to various industries.

Unknown University

Bachelor of Technology, Technology

Pursued a Bachelor of Technology, focusing on advanced technological concepts and applications. This degree equipped me with specialized skills for modern technical roles.