NNNilay Nandi
@nilaynandi
Results-driven Technical Consultant with expertise in D365 and SQL.
IndiaWhat I'm looking for
I am a results-driven Technical Consultant with over four years of experience specializing in Microsoft Dynamics 365 and application support. My journey began with a Bachelor of Technology in Computer Science and Engineering, where I developed a strong foundation in technology and problem-solving. At Embee Software Pvt Ltd, I have successfully administered D365 CRM for pan-India users, ensuring a remarkable 99.9% uptime through effective user management and system customization.
Throughout my career, I have demonstrated my ability to resolve numerous incidents weekly, enhancing reliability and data accuracy. My role at IBM India involved monitoring production servers and applying load balancing strategies, which significantly boosted performance and minimized downtime. I take pride in my achievements, including customizing CRM views that improved sales efficiency by 20% and leading initiatives that strengthened data integrity across integrated platforms.
Experience
Work history, roles, and key accomplishments
Technical Consultant
Embee Software Pvt Ltd
Jun 2024 - Present (1 year 1 month)
Administered Microsoft Dynamics 365 CRM for pan-India users, ensuring 99.9% uptime through effective user management and system customization. Resolved 30–40 weekly incidents by analyzing staging server logs and applying SQL fixes via SSMS, enhancing reliability and data accuracy.
Application Support Developer
IBM India Pvt Ltd
Oct 2021 - Present (3 years 9 months)
Resolved 40+ weekly incidents via ServiceNow, cutting average resolution time by 25% and reducing escalation rates. Monitored 50+ production servers, applying load balancing to boost performance and minimize downtime.
Education
Degrees, certifications, and relevant coursework
Academy of Technology
Bachelor of Technology, Computer Science and Engineering
Grade: 8.00 DGPA
Completed a Bachelor of Technology in Computer Science and Engineering. Gained foundational knowledge in computer science principles and practices.
Hooghly Collegiate School
Higher Secondary Examination
Grade: 63%
Completed the Higher Secondary Examination. Achieved a percentage of 63%.
Hooghly Collegiate School
Madhyamik Examination
Grade: 80%
Completed the Madhyamik Examination. Achieved a percentage of 80%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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