sakshi deshmukh
@sakshideshmukh
Experienced CRM Techno Functional Consultant driving business efficiency.
What I'm looking for
I am a seasoned CRM Techno Functional Consultant with over 14 years in IT, including 8 years specializing in CRM solutions. My expertise lies in customizing and configuring CRM systems to enhance business efficiency. I have successfully implemented CRM solutions for clients like Clarks and Vodafone, ensuring high levels of system performance and user satisfaction.
My technical proficiency includes SQL database management, where I have designed and optimized stored procedures and functions. I am also well-versed in Microsoft D365 and the Power Platform, leveraging these tools to develop innovative low-code/no-code applications. My strong foundation in Agile methodologies allows me to manage projects effectively, ensuring timely delivery and continuous improvement.
Experience
Work history, roles, and key accomplishments
Professional Service Consultant
Journey36
Jun 2023 - Sep 2023 (3 months)
Led the configuration and customization of in-house product applications, enhancing customer interaction through chatbot design and streamlining support processes. Utilized Agile methodologies for product development and maintained comprehensive documentation.
Professional Service Architect
tPoint | A Woven Technologies
May 2015 - Jun 2023 (8 years 1 month)
Automated support tasks and implemented various CRM configurations, including workflows and triggers. Developed reports and dashboards to monitor data quality, and conducted training sessions to enhance user productivity.
Application Support Analyst
Tech Mahindra Ltd.
Apr 2010 - Dec 2012 (2 years 8 months)
Provided Level 2/3 support for CRM applications, developed PL/SQL scripts for process improvement, and created informative reports using MS Reporting Services. Ensured adherence to ITIL best practices.
Software Programmer
Symbiosis Centre for Distance Learning
Jan 2007 - Apr 2010 (3 years 3 months)
Developed and maintained ASP.NET applications for online assessments and student portals. Managed SQL Server migrations and collaborated with service providers for application enhancements.
Software Developer
HDFC Bank
Apr 2006 - Dec 2006 (8 months)
Contributed to software development projects, focusing on enhancing banking applications and ensuring system reliability through effective coding practices.
Software Developer
Innovative Informatics
Aug 2004 - Apr 2006 (1 year 8 months)
Engaged in software development projects, focusing on delivering high-quality applications and collaborating with team members to meet project deadlines.
Education
Degrees, certifications, and relevant coursework
Pune University
Master in Computer Science, Computer Science
2007 - 2009
Completed a Master in Computer Science, focusing on advanced computing concepts, software development, and database management. Developed strong analytical skills and a solid foundation in programming languages and software engineering principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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