SD
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sakshi deshmukh

@sakshideshmukh

Experienced CRM Techno Functional Consultant driving business efficiency.

India
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What I'm looking for

I seek a role that fosters innovation and collaboration, emphasizing CRM solutions and continuous learning.

I am a seasoned CRM Techno Functional Consultant with over 14 years in IT, including 8 years specializing in CRM solutions. My expertise lies in customizing and configuring CRM systems to enhance business efficiency. I have successfully implemented CRM solutions for clients like Clarks and Vodafone, ensuring high levels of system performance and user satisfaction.

My technical proficiency includes SQL database management, where I have designed and optimized stored procedures and functions. I am also well-versed in Microsoft D365 and the Power Platform, leveraging these tools to develop innovative low-code/no-code applications. My strong foundation in Agile methodologies allows me to manage projects effectively, ensuring timely delivery and continuous improvement.

Experience

Work history, roles, and key accomplishments

TL

Application Support Analyst

Tech Mahindra Ltd.

Apr 2010 - Dec 2012 (2 years 8 months)

Provided Level 2/3 support for CRM applications, developed PL/SQL scripts for process improvement, and created informative reports using MS Reporting Services. Ensured adherence to ITIL best practices.

SL

Software Programmer

Symbiosis Centre for Distance Learning

Jan 2007 - Apr 2010 (3 years 3 months)

Developed and maintained ASP.NET applications for online assessments and student portals. Managed SQL Server migrations and collaborated with service providers for application enhancements.

Education

Degrees, certifications, and relevant coursework

PU

Pune University

Master in Computer Science, Computer Science

2007 - 2009

Completed a Master in Computer Science, focusing on advanced computing concepts, software development, and database management. Developed strong analytical skills and a solid foundation in programming languages and software engineering principles.

Tech stack

Software and tools used professionally

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