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sakshi deshmukh

@sakshideshmukh

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Experienced CRM Techno Functional Consultant driving business efficiency.

India

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What I'm looking for

I seek a role that fosters innovation and collaboration, emphasizing CRM solutions and continuous learning.

I am a seasoned CRM Techno Functional Consultant with over 14 years in IT, including 8 years specializing in CRM solutions. My expertise lies in customizing and configuring CRM systems to enhance business efficiency. I have successfully implemented CRM solutions for clients like Clarks and Vodafone, ensuring high levels of system performance and user satisfaction.

My technical proficiency includes SQL database management, where I have designed and optimized stored procedures and functions. I am also well-versed in Microsoft D365 and the Power Platform, leveraging these tools to develop innovative low-code/no-code applications. My strong foundation in Agile methodologies allows me to manage projects effectively, ensuring timely delivery and continuous improvement.

Experience

Work history, roles, and key accomplishments

Professional Service Consultant

Journey36

Jun 2023 - Sep 2023 (3 months)

Led the configuration and customization of in-house product applications, enhancing customer interaction through chatbot design and streamlining support processes. Utilized Agile methodologies for product development and maintained comprehensive documentation.

CRM Customization Agile Methodologies SQL Optimization User Experience Design Technical Support Documentation Process Improvement Backlog Management Chatbot Development

Professional Service Architect

tPoint | A Woven Technologies

May 2015 - Jun 2023 (8 years 1 month)

Automated support tasks and implemented various CRM configurations, including workflows and triggers. Developed reports and dashboards to monitor data quality, and conducted training sessions to enhance user productivity.

Data Quality User Training Workflow Automation Agile Practices Client Migration Team Collaboration

Application Support Analyst

Tech Mahindra Ltd.

Apr 2010 - Dec 2012 (2 years 8 months)

Provided Level 2/3 support for CRM applications, developed PL/SQL scripts for process improvement, and created informative reports using MS Reporting Services. Ensured adherence to ITIL best practices.

CRM ITIL Reporting Incident Management Change Management

Software Programmer

Symbiosis Centre for Distance Learning

Jan 2007 - Apr 2010 (3 years 3 months)

Developed and maintained ASP.NET applications for online assessments and student portals. Managed SQL Server migrations and collaborated with service providers for application enhancements.

ASP.NET Reporting Virtualization Documentation

Software Developer

HDFC Bank

Apr 2006 - Dec 2006 (8 months)

Contributed to software development projects, focusing on enhancing banking applications and ensuring system reliability through effective coding practices.

Software Development Banking Applications Reliability Team Collaboration Problem Solving User Experience Documentation Testing

Software Developer

Innovative Informatics

Aug 2004 - Apr 2006 (1 year 8 months)

Engaged in software development projects, focusing on delivering high-quality applications and collaborating with team members to meet project deadlines.

Software Development Team Collaboration Quality Assurance Project Management Coding User Interface Design Testing Documentation Agile Practices

Education

Degrees, certifications, and relevant coursework

Pune University

Master in Computer Science, Computer Science

2007 - 2009

Completed a Master in Computer Science, focusing on advanced computing concepts, software development, and database management. Developed strong analytical skills and a solid foundation in programming languages and software engineering principles.