Open to opportunities

Richard SIBOMANA

@richardsibomana

Message

I am a committed and skilled manager, known for my ability to work under pressure and deliver consistent results.

Rwanda

Message

What I'm looking for

I seek a managerial role in retail or commercial banking where I can lead teams, optimize operations, drive risk-managed growth, and enhance customer experience within a collaborative, performance-driven organization.

With a Bachelor's degree in Business Management from the National University of Rwanda and over 12 years of professional experience, I am confident in my ability to contribute effectively to your team and support the company’s strategic goals.

Experience

Work history, roles, and key accomplishments

Deputy Branch Manager

Cogebanque Plc

Jun 2019 - Jul 2023 (4 years 1 month)

Led branch operations, analyzed financial records, recommended operational improvements, and performed risk analyses to support business development and regulatory compliance.

Branch Management Financial Analysis Risk Management Compliance Business Development Team Leadership Reporting Process Improvement

Senior Relationship Manager

Ecobank Rwanda PLC

Aug 2017 - May 2019 (1 year 9 months)

Managed client relationships, coached and mentored branch staff, implemented retail banking strategy, and drove sales and retention through upselling and risk analysis.

Relationship Management Team Leadership Retail Banking Sales Strategy Risk Analysis Cross Selling Competitor Analysis

Relationship Manager

Ecobank Rwanda PLC

Jun 2015 - Aug 2017 (2 years 2 months)

Built and maintained long-term client relationships, identified cross-selling opportunities, and executed strategies to boost sales and customer satisfaction.

Sales Cross Selling Customer Service Market Analysis Account Management

Customer Service Manager

Ecobank Rwanda PLC

Jan 2013 - Jun 2015 (2 years 5 months)

Improved customer service experience by developing procedures and policies, recruiting and mentoring agents, and managing resources to meet qualitative and quantitative targets.

Customer Service Operations Management Policy Development Reporting Budget Management Process Improvement

Head Teller

Ecobank Rwanda PLC

Jan 2012 - Dec 2012 (11 months)

Managed teller operations including cash transactions, reconciliation, credit application support, and maintained controls and client documentation.

Portfolio Management Client Relations Sales Reporting

Teller

Ecobank Rwanda PLC

May 2011 - Dec 2012 (1 year 7 months)

Processed customer transactions accurately, maintained cash drawer controls, handled deposits and transfers, and supported cross-sell and service objectives.

Customer Service Cross Selling Compliance