Umme Kulsum
@ummekulsum2
I am a motivated B.Com graduate skilled in customer support.
IndiaWhat I'm looking for
I am a motivated B.Com graduate from Nobel Group of Institutions in Bangalore with hands-on experience in customer support roles.
At Flipkart, Bangalore, I worked as Customer Support (Grievance) where I resolved customer complaints with empathy and efficiency and handled escalated issues related to deliveries, refunds, and product quality.
I maintain high levels of customer satisfaction through clear communication and timely resolutions, using CRM, email & chat support, and strong problem-solving skills; I consistently met performance targets and quality benchmarks.
I am passionate about work-life balance, excel in team environments, and bring empathy, patience, and time-management to deliver process improvements and contribute to organizational goals.
Experience
Work history, roles, and key accomplishments
FLCustomer Support (Grievance)
Flipkart
Resolved customer grievances, handling escalations related to deliveries, refunds, and product quality while maintaining high satisfaction through clear communication and timely resolutions. Collaborated with internal teams to improve processes and consistently met performance targets.
Education
Degrees, certifications, and relevant coursework
Nobel Group of Institutions
Bachelor of Commerce, Commerce
Completed a Bachelor of Commerce at Nobel Group of Institutions in Bangalore.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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