Looking for a job

Umar Mulla

@umarmulla

Message

Desktop Support Technician at A.T. IT Solutions repairing desktops and laptops for residential and business clients.

India

Message

What I'm looking for

I'm seeking a challenging Desktop Support Engineer role in Dubai, where I can contribute my technical expertise and customer service skills. I'm willing to relocate to Dubai.

At A.T. IT Solutions, I provide desktop and laptop repair services for residential and business clients. I diagnose hardware and software issues and install and configure Windows, MS Office, antivirus, and networking equipment.

I also perform data recovery, backup, and system formatting. My work includes setting up small office networks with routers, printers, and shared systems.

At R2 Ventures, I assembled, tested, and configured laptops for production dispatch. I installed operating systems, performed quality checks, and replaced faulty components.

At IDBI Bank, I provided L1/L2 technical support to employees and maintained desktops, printers, and network connections. Earlier, at Infinity Infotech, I performed desktop assembly and hardware repair and provided on-site and off-site customer support.

Experience

Work history, roles, and key accomplishments

Current

Owner / Desktop Support Technician

Current

A.T. IT Solutions

Jan 2023 - Present (3 years 8 months)

Provide complete desktop and laptop repair services, diagnose and resolve hardware and software issues for residential and business clients, and handle customer support, inventory management, and spare parts procurement.

hardware troubleshooting Software Installation Windows Microsoft Office Antivirus Networking data recovery Data Backup System Formatting Customer Support Inventory Management Parts Procurement Router Setup Printer Setup

Laptop Production Technician

R2 Ventures

Jan 2021 - Jan 2023 (2 years)

Assembled, tested, and configured laptops for production dispatch, installed operating systems, performed quality assurance checks, and replaced faulty components to ensure system stability before delivery.

Laptop Assembly Testing Configuration OS Installation Quality Assurance Component Replacement

Desktop Support Engineer

IDBI Bank

Jan 2019 - Jan 2020 (1 year)

Provided L1/L2 technical support to bank employees, installed and maintained desktops, printers, and network connections, resolved OS, application, and hardware-related issues, and maintained IT assets and documented system issues.

L1 L2 Support Desktop Support Printer Maintenance Network Connectivity OS Troubleshooting Application Support Hardware Support IT Asset Management Documentation

Computer Hardware Technician

Infinity Infotech

Jan 2017 - Jan 2018 (1 year)

Performed desktop assembly and hardware repair, handled OS installation, network cabling, and system upgrades, and provided on-site and off-site technical support to customers.

PC Assembly Hardware Repair OS Installation Network Cabling System Upgrades Onsite Support Off Site Service