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Prakash Chaudhary

@prakashchaudhary2

Dedicated IT Support/Desktop Support Engineer delivering reliable, low-downtime user support.

India
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What I'm looking for

I’m seeking an IT Support or Service Desk role to support reliable IT operations and user satisfaction. I’ll bring customer-focused, fast troubleshooting to minimize downtime and keep users productive.

I’m a Dedicated IT Support / Desktop Support Engineer with hands-on experience in system installation, troubleshooting, end-user support, and basic networking. I focus on resolving hardware, software, and connectivity issues quickly to keep downtime to a minimum.

At Om InfoTech, I provided Level-1 IT support by diagnosing and resolving hardware, software, and Windows OS-related issues. I installed and configured desktops, laptops, printers, and application software, and I troubleshot Windows OS errors, performance issues, and peripheral connectivity problems.

I also supported uninterrupted operations through both on-site and remote troubleshooting. From incident handling to documenting resolutions and system updates for future reference, I help ensure IT services stay consistent and traceable.

I bring a customer-focused approach in fast-paced, team-based environments, and I’m a quick learner with a passion for technology. With my BCA background and interest in advancing networking and enterprise IT tools, I’m ready to grow into stronger technical ownership.

Experience

Work history, roles, and key accomplishments

OI
Current

IT Support Engineer

Om Infotech

Apr 2025 - Present (1 year 2 months)

Provided Level-1 IT support by diagnosing and resolving hardware, software, and Windows OS issues while supporting uninterrupted business operations. Installed and configured desktops, laptops, printers, and application software; documented incidents and resolutions for future reference.

Education

Degrees, certifications, and relevant coursework

SP

Smt. B.K. Mehta I.T Center – Palanpur

Bachelor of Computer Applications, Computer Applications

2021 - 2024

Bachelor of Computer Applications (BCA) program at Smt. B.K. Mehta I.T Center, Palanpur, completed from 2021 to 2024.

Tech stack

Software and tools used professionally

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