Open to opportunities

basit khan

@basitkhan5

Message

I resolve desktop, network, and end-user support incidents across IT operations.

India

Message

What I'm looking for

I'm looking for an IT support or operations role where I can resolve end-user and infrastructure issues, apply my Windows, Active Directory, networking, and Azure knowledge, and contribute through clear, customer-focused support.

I'm currently providing L2 desktop and IT operations support at Meesho, resolving laptop, Windows, Active Directory, VPN, network, printer, hardware, and software issues for end users.

Previously, I supported operations and technical services at Flipkart (Startek), ALIC Engineer's Services and Solutions, and First Source Solutions. Across more than 10 years, I've installed and configured systems and network equipment, managed incidents, trained users, maintained hardware, and delivered customer-focused technical support.

Experience

Work history, roles, and key accomplishments

Senior executive

Startek

Jul 2024 - Jan 2026 (1 year 6 months)

Provided L2 support for desktop and laptop issues.
Installed and configured Windows operating systems.
Managed Active Directory user accounts and password resets.
Resolved VPN, network, printer, and hardware issues.
Installed software, drivers, and security updates.
Logged and resolved incidents using a ticketing system.
Provided remote technical support.

Technical Support Business Development

Education

Degrees, certifications, and relevant coursework

Mittal Institute of Technology

Bachelor of Engineering, Electronics & Communication Engineering

Bachelor of Engineering in Electronics & Communication Engineering from Mittal Institute of Technology, Bhopal, under R.G.T.U, Madhya Pradesh, completed in 2012.