At State Bank of India, I deliver desktop and infrastructure support for a high-availability core banking environment serving branch and corporate users.
I administer Windows 10/11 environments, including deployment, configuration hardening, upgrades, patch management, and deep-level troubleshooting. I also diagnose and repair desktops, laptops, RAM, HDD/SSD, SMPS, and motherboard-level issues while using preventive maintenance to reduce recurring incidents and downtime.
I install and support core banking applications, corporate applications, MS Office Suite, virtual machines, printers, scanners, and peripheral devices. For rapid resolution, I provide remote support through AnyDesk, TeamViewer, and Windows Remote Desktop.
I handle high-priority incidents through email-based escalation, SLA coordination, root cause analysis, and L4/OEM escalation. I also guide L1/L2 engineers and maintain technical documentation, asset records, and incident reports for audit and compliance needs.
