Uma Polas

UP

Open to opportunities

Uma Polas

@umapolas

Customer service professional and trainer, delivering patient and customer satisfaction.

What I'm looking for

I’m looking for a customer-focused role where I can handle calls, email, and CRM records, while improving processes and team performance through training, clear communication, and practical problem-solving.

I’m a customer service associate and senior trainer who focuses on clear communication, fast resolution, and seamless customer or patient experiences. I handle enquiries through phone, email, and chat, and I explain policies, procedures, and service details in a way people can act on confidently.

In my roles, I schedule and reschedule appointments, document concerns and resolutions in a CRM system, and investigate complaints to deliver accurate outcomes. I work to minimize wait times, provide relevant health or service information, and offer solutions and alternatives that protect satisfaction.

I also support teams through training. I coordinate small group and individual training sessions based on learning needs, develop tracking and reporting for progress, and deliver both virtual and live classroom product/collection training—identifying gaps and improving how the team performs.

I’m hardworking and self-motivated, and I aim to enhance working capabilities and professional skills to drive business efficiencies for the organization. I bring troubleshooting, escalation, and customer-education experience, plus the ability to learn new technologies quickly and communicate effectively.

Experience

Work history, roles, and key accomplishments

FO

Customer Service Associate

Foundeve

Handled customer queries across calls, chat, and email, educating customers with troubleshooting steps and service/product information. Probed and troubleshot issues, provided resolutions, escalated priority cases, and proactively followed up to ensure outcomes.

Customer Support Call Handling Chat Support Email Support Troubleshooting Customer Education Customer Escalation

AM

Customer Service Associate

Apollo Medskills

Responded to patient enquiries and concerns via phone and email, clearly communicated healthcare policies, procedures, and benefits, and ensured smooth scheduling with minimal waits. Documented patient records in a CRM system and investigated/resolved complaints to improve patient satisfaction.

Customer Support Appointment Scheduling Complaint Resolution

QS

Senior Trainer

Q-Conneqt Business Solutions

Coordinated and delivered small group and individual training sessions based on staff and organizational learning needs, including virtual and live classroom product/collections training. Developed tracking and reporting on training progress, delivered leadership/soft-skills and technical information sessions, and participated in annual training planning.

Training Delivery virtual training Reporting Soft Skills Technical Training

Education

Degrees, certifications, and relevant coursework

NC

Narayana Junior College

Intermediate

2015 - 2017

Grade: 76%

Completed Intermediate at Narayana Junior College with an aggregate of 76% from 2015 to 2017.

KS

Kamala Memorial High School

Secondary Education

2014 - 2015

Grade: 8.5 CGPA

Completed secondary education at Kamala Memorial High School with an aggregate CGPA of 8.5 from 2014 to 2015.

OC

Omega Degree College

Graduate (degree details not specified)

Grade: 8.9 CGPA

Completed graduate studies at Omega Degree College, achieving an aggregate CGPA of 8.9.

Tech stack

Software and tools used professionally

Gmail

Apollo

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