SEMEON CHITYALA
@semeonchityala
I am a dedicated customer service expert driving satisfaction, issue resolution, and team collaboration.
IndiaWhat I'm looking for
I am a dedicated customer service professional with experience across healthcare, fintech, ecommerce affiliate marketing, and contact-center operations.
I have consistently resolved complex issues, enhanced customer satisfaction and loyalty, and advanced to senior customer service responsibilities. My roles have required clear communication, rapid learning, and effective time and team management.
I hold diplomas in hospital management and nursing leadership, caregiving and dementia care, plus training in food fortification and basic nutrition, which strengthen my service in healthcare settings.
I bring strong problem-solving skills, multilingual communication, and a collaborative mindset. I am seeking opportunities where I can elevate client experiences, contribute to a dynamic team, and grow into leadership.
Experience
Work history, roles, and key accomplishments
Sr Customer Service Executive
Teleperformance Global Services Pvt Ltd
Jul 2024 - Present (1 year 1 month)
Leading escalations and coaching at Teleperformance, improving service quality and resolving complex customer issues while supporting a multilingual customer base.
Customer Service Executive
Paytm
Jan 2024 - Jun 2024 (5 months)
Provided customer support for Paytm IPL services, resolving payments and account issues and delivering multilingual assistance to maintain user satisfaction.
Affiliate Marketer
Amazon
Apr 2023 - Dec 2023 (8 months)
Executed Amazon affiliate marketing activities remotely, optimizing content and links to drive referral traffic and commission revenue.
Customer Service Executive
Apollo Hospitals Enterprise Ltd
Jan 2022 - Mar 2023 (1 year 2 months)
Handled inbound patient and billing inquiries at Apollo Hospitals, resolving complex issues with clear communication and timely follow-up to improve patient satisfaction.
Education
Degrees, certifications, and relevant coursework
ICICMR
Certificate in Food Fortification, Food Fortification
2019 - 2020
Completed a course on Food Fortification via ICMR (remote) from December 2019 to January 2020.
ALAlison
Diploma in Caregiving, Caregiving
2019 -
Completed a Diploma in Caregiving through Alison (remote) from January to June 2019.
ICMR
Certificate in Basic Nutrition, Nutrition
2020 -
Completed a Basic Nutrition course via ICMR (remote) from February to March 2020.
ALAlison
Diploma in Dementia Care, Dementia Care
2019 -
Completed a Diploma in Dementia Care through Alison (remote) from June to December 2019.
ALAlison
Diploma in Hospital Management and Nursing Leadership, Hospital Management and Nursing Leadership
2018 -
Completed a Diploma in Hospital Management and Nursing Leadership through Alison (remote) during June–December 2018.
RD & SH National College
Higher Secondary Certificate, Higher Secondary Education
2017 - 2018
Completed Higher Secondary Certificate at RD & SH National College, Bandra West from June 2017 to June 2018.
St Anthonys High School
Secondary School Certificate, Secondary Education
2015 - 2016
Completed Secondary School Certificate at St Anthonys High School in Vakola Santacruz East, Mumbai from June 2015 to May 2016.
Availability
Location
IndiaAuthorized to work in
Job categories
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