Looking for a job

Uma Nallamothu

@umanallamothu

Message

Operations and customer support professional at Club Feast handling live US restaurant order support.

India

Message

At Club Feast, I handled live order support for US restaurant partners, resolving delivery delays, last-minute order changes, and operational escalations. I also tracked CSAT and TAT and prepared daily reports using Excel.

At Bhanzu, I handled customer and trainer escalations and rescheduling, and partnered with Academic and HR teams on trainer onboarding and allocation. Earlier at WhiteHat Jr, I worked in relationship management and pre-sales, supporting institutional partnerships and trial class logistics.

Experience

Work history, roles, and key accomplishments

Restaurant Operations Associate

Club Feast

Mar 2026 - May 2026 (2 months)

Handled live support, delivery delays, and operational escalations for US restaurant partners. Managed daily order confirmations and tracked CSAT and TAT metrics.

HubSpot Zapier Excel CSAT TAT Operations Customer Support

Senior Operations Associate

Bhanzu

May 2022 - Jan 2026 (3 years 8 months)

Managed escalations, rescheduling, and complex tickets via Salesforce and Zendesk. Partnered with Academic and HR teams to streamline trainer onboarding and ensure operational readiness.

Salesforce Zendesk Slack Email Operations Crisis Management Quality Audits

Relationship Manager

WhiteHat Jr

Oct 2021 - Apr 2022 (6 months)

Acted as primary liaison for school decision-makers and analyzed Salesforce data for performance reports. Managed trainer recruitment pipeline and coordinated executive calendars.

Salesforce Data Analysis Project Coordination Onboarding Communication Skills

Pre-Sales Intern

WhiteHat Jr

Jun 2021 - Sep 2021 (3 months)

Managed trial class logistics and built rapport with parents to drive student enrolment. Conducted market research to generate lead lists and met sales targets.

Client Relations Business Development Market Research Sales