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Prithvijit Bakshi

@prithvijitbakshi

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Operations Associate with expertise in customer relationship management.

India

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What I'm looking for

I seek a dynamic role in a customer-centric organization that values innovation and growth.

I am an Operations Associate with a strong background in customer relationship management and process optimization. My experience spans various roles where I have successfully managed post-sales relationships, ensuring customer satisfaction and retention. At Bhanzu, I contributed to developing process pipelines that significantly reduced customer churn rates, showcasing my ability to enhance operational efficiency.

Previously, as a Representative at Concentrix, I excelled in assisting customers with travel-related inquiries, consistently achieving KPIs that surpassed industry benchmarks. My role involved applying customer retention strategies and resolving complex issues, which honed my problem-solving skills and ability to work under pressure. I also have experience as a Junior Relationship Manager, where I built strong relationships with stakeholders and streamlined operational processes, leading to increased efficiency and customer engagement.

Experience

Work history, roles, and key accomplishments

Current

Operations Associate

Current

Bhanzu

Apr 2025 - Present (3 months)

Managed post-sales relationships by supporting customers and their children, ensuring a smooth and engaging experience throughout the customer lifecycle. Contributed to the development of process pipelines for customer retention and escalation handling (L2 and L3) using flowcharts and structured documentation thus to reduce the customer churn rate.

Customer Relationship Management Process Improvement Customer Retention Customer Escalation

Representative, Operations

Concentrix

Feb 2024 - Feb 2025 (1 year)

Worked as a Travel Advisor for the Expedia Group, assisting customers and partners across Expedia.com, Hotels.com, and VRBO platforms. Assisted B2B property owners on VRBO with onboarding, property listing, pricing strategy, and tax documentation for short- and long-term rentals.

Travel Advisory B2B Support

Junior Relationship Manager

UCOL Services

Jul 2023 - Jan 2024 (6 months)

Built and maintained strong relationships with key stakeholders, especially independent agents, by providing accurate information on university courses, fee structures, and admission processes. Handled and resolved agent queries via WhatsApp, chat, and calls within the same business day by collaborating with internal and external teams for accurate and timely resolutions.

Relationship Management Stakeholder Engagement Query Resolution SOP Development

Education

Degrees, certifications, and relevant coursework

University of Calcutta

Bachelor of Business Administration, Business Administration

Grade: 7.718 CGPA

Activities and societies: Relevant Coursework: Communication, Quantitative Analysis, Planning Workflow, E-Commerce, Management Analytics, Database Management, Internet Technology, Company Architecture

Studied Business Administration at the University of Calcutta, focusing on key areas such as Communication, Quantitative Analysis, and Planning Workflow. Gained knowledge in E-Commerce, Management Analytics, Database Management, Internet Technology, and Company Architecture.