Maryann Joe
@maryannjoe
Customer Service Representative at JPMorgan Chase who resolved complex banking queries across voice, email, and chat.
IndiaWhat I'm looking for
At JPMorgan Chase & Co, I resolved complex customer queries across channels and maintained CSAT scores above target while meeting productivity metrics. I handled customer issues end to end in a fast-paced banking environment.
At WhiteHat Jr, I managed email tickets from intake to closure and supported students and parents with learning, platform, and device issues. At Flexiloans, I handled queries about financial products and coordinated ticket resolutions with cross-functional teams.
Experience
Work history, roles, and key accomplishments
Delivered high-quality support in a fast-paced banking environment, resolving complex queries across multiple channels. Consistently maintained CSAT scores above target and met productivity metrics while handling high interaction volumes.
Concierge (Email)
WhiteHat Jr
Jun 2020 - Jul 2021 (1 year 1 month)
Handled internal and external queries over email with accurate, timely and professional communication. Managed tickets from intake to closure, adhering to company guidelines and SLAs.
Student Manager
WhiteHat Jr
Jun 2020 - Jul 2021 (1 year 1 month)
Supported students learning to code through clear explanations, follow-ups and personalised assistance. Managed communication with students and parents via phone, email and WhatsApp for smooth coordination.
Customer Service Representative
Flexiloans
Oct 2018 - Jun 2020 (1 year 8 months)
Handled customer queries, requests and objections related to financial products and services. Created and tracked tickets, coordinating with cross-functional teams to deliver timely resolutions.
Education
Degrees, certifications, and relevant coursework
INIFD
Bachelor of Science, Fashion and Textile Design
2015 - 2018
Pursued a Bachelor of Science in Fashion and Textile Design, affiliated with Annamalai University.
St Joseph’s Convent High School
Higher Secondary, General Studies
2004 - 2010
Completed higher secondary education at St Joseph’s Convent High School.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
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