Open to opportunities

Umair Pasha

@umairpasha

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Experienced sales operations leader focused on customer satisfaction and revenue.

Pakistan

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What I'm looking for

I am looking for a role that allows me to leverage my sales expertise in a dynamic environment, focusing on team development and customer satisfaction.

I am a dedicated sales operations leader with extensive experience in managing teams and driving revenue growth. Currently, I serve as the Vice President of Sales Operations and Customer Billing at Sybex Lab, where I oversee multiple sales teams and contribute to strategic decision-making alongside executive leadership. My role involves mentoring teams, setting revenue targets, and ensuring the health of merchant transactions, which has significantly improved our customer satisfaction and retention ratios.

Previously, I founded Alphabits LLC, where I acted as CEO and developed strong client relationships, primarily in North America. My career spans various roles in customer service and sales management, where I have consistently focused on understanding client needs and delivering tailored solutions. I have a proven track record of enhancing operational efficiency and driving sales through effective team leadership and strategic planning.

Experience

Work history, roles, and key accomplishments

Current

Vice President – Sales Operations & Customer Billing

Current

Sybex Lab (Pvt) Ltd.

Sep 2022 - Present (2 years 10 months)

Assigned complete responsibility of looking after sales operations of multiple teams and leading sales teams to achieve monthly and quarterly goals. Responsible for deciding company’s revenue targets and working alongside BU heads, mentoring, coaching and assisting multiple teams in sales closings.

Sales Operations Team Leadership Revenue Management Sales Coaching Data Analysis Sales Training Project Management

Self-Employed

Alphabits LLC (DBA: WebRoyals.co)

Mar 2022 - Sep 2022 (6 months)

Registered self-proprietor company ‘Alphabits, Pakistan’ in Karachi, Pakistan and ‘Alphabits LLC’ in United States with two (2) other business partners. Worked as a self-employed person and acted as ‘Chief Executive Officer (CEO)’ of the company, registering ‘WebRoyals.co’ as DBA in United States and starting work under this website design and development agency.

Business Partnership Website Design Client Relationship Management CRM

Assistant Vice President

Digitonics Labs (Pvt) Ltd.

Aug 2015 - Jan 2022 (6 years 5 months)

Started as a Senior Executive, promoted as an Associate Manager with leadership role to lead Customer Services/Support team and currently serving as Senior Manager, associated with brand ‘Perfecent’. Managed relationships with new and existing clients to generate revenue for the business.

Customer Service Sales CRM Lead Management Business Development Client Relationship Management Team Leadership Project Management Sales Management

Senior Executive

Trade Key (Pvt) Ltd.

Sep 2014 - Jul 2015 (10 months)

Became 2nd employee of a new unit called ‘Business Design Unit’ and started off with a new team, working for an online website business under the name ‘www.logomajestic.com’. Worked as a Senior Executive in Sales and Support work capacity, providing assistance in online sales and customer services or technical assistance over the phone, email and live chat.

Sales Customer Service Technical Support Lead Management Sales Management CRM Client Relationship Management Sales Cancellation Prevention Team Leadership

Assistant Manager

Infinite Marketing Inc.

Apr 2013 - Aug 2014 (1 year 4 months)

Worked for online businesses under the names ‘www.logopearl.com’, ‘www.logodivine.com’ and ‘www.logodesignmaestro.com’. Handled a team of customer services representatives and was responsible for sales/support – design department.

Customer service management Sales Support Online Sales Technical assistance Client Relationship Management Team Leadership

Business Developer

Cubix Labs, Inc

Sep 2011 - Mar 2013 (1 year 6 months)

Mainly responsible for revenue generation through leads being generated from the websites: SocialCubix.com and MobileCubix.com. Acted as a Social Media Specialist for customers with recommendations for brand recognition and broadening their social presence.

Revenue Lead Management Social Media Marketing Social Presence Pre Sales Post Sales Proposal Development Contract Management CRM

Assistant Manager - Team Lead

Infinite Marketing Inc.

Apr 2010 - May 2011 (1 year 1 month)

Led a team of 10 people and looked after overall operations as Operations In-charge for day, evening and night shifts. Catered the complete sales cycle and matters related to after-sales support/technical support for all orders.

Team Leadership Operations Management Sales Cycle Management Technical Support Lead Generation Account Management

Sales Executive

ITSec (Pvt) Limited

Feb 2009 - Apr 2010 (1 year 2 months)

Worked for an online business under the name ‘Logoinn.co.uk’ and ‘www.Logoinn.com’. Managed accounts for existing and new clients related to the design industry.

Account Management Online Sales Customer Service Technical assistance Client Relationship Management

Team Coordinator/Executive

Axact (Pvt) Ltd.

Apr 2007 - Oct 2008 (1 year 6 months)

Managed a team of support staff (Customer Services) and their work-related issues. Handled top priority technical support/customer services concerns over the phone/chat/email and by fax.

Team Leadership Customer Service Technical Support Upselling Target Setting Meeting Management

Tele-Sales Executive

The Resource Group (TRG)

Oct 2005 - Feb 2007 (1 year 4 months)

Made outbound calls and sales over the phone. As a senior agent, provided feedback to new agents and compiled daily sales reports.

Outbound Calling Sales Reporting Mentoring

Internee (Report Developer)

Jaffer Brothers (Pvt) Ltd.

Jan 2005 - Sep 2005 (8 months)

Developed reports on Oracle Report Developer 2000. Was a part of a team dedicated to the MIS department of JBL.

MIS Data Reporting

Education

Degrees, certifications, and relevant coursework

Aptech Computer Education

Advance Diploma, Software Engineering

2000 - 2004

Completed an Advance Diploma in Software Engineering. Major coursework included programming tools such as Java, Visual Studio.NET, Visual Basic 6.0, and databases like Oracle and SQL Server.