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Bohdan Milukh

@bohdanmilukh

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Country & Site IT Lead at Nouryon who migrated ERP and infrastructure to Azure with zero unplanned production downtime.

Poland

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What I'm looking for

My focus is on building reliable, efficient IT environments that support business operations and enable technology-driven transformation.

At Nouryon, I manage IT operations, infrastructure, cybersecurity, and service delivery across two production sites in Poland. I migrated ERP, business applications, and the data center to Azure with zero unplanned production downtime.

I improved critical system availability from below 95% to 99.9% in three months and reduced monthly incidents by 30%. I also cut IT operating costs by 15–20% through vendor renegotiation, license optimization, and the move to Azure.

At DELLOITTE, I managed five business-critical audit support applications used by auditors across Central and Eastern Europe and Ukraine. I established L1/L2/L3 support, raising availability to over 99% while reducing recurring system errors through SQL and log analysis.

At Magellan Aerospace Limited, I provided L1/L2 IT support in an aerospace manufacturing environment and acted as Helpdesk Lead for a three-person team. I implemented ServiceNow and delivered shop-floor IT projects, including PCs for CNC production lines and a site migration from Windows 7 to Windows 10.

Experience

Work history, roles, and key accomplishments

Current

Country & Site IT Lead

Current

Nouryon

Sep 2023 - Present (3 years 2 months)

Manage IT operations, infrastructure, cybersecurity, and service delivery across two production sites in Poland (~500 employees), collaborating with European IT teams, business stakeholders, and vendors. Lead cloud and ERP migration initiatives, IT governance, and cross-border technology integration.

Key Achievements
• Increased critical system availability from below 95% to 99.9% in 3 months, an

IT Application Administrator

DELLOITTE

Jun 2022 - Mar 2023 (9 months)

Managed 5 business-critical audit support applications used by ~50 auditors across Central & Eastern Europe and Ukraine, integrated with on-premise and cloud infrastructure (Azure, GCP). Owned the full application lifecycle and translated business requirements into technical solutions with cross-functional teams.

Key Achievements
• Set up L1/L2/L3 support for 5 applications and raised availabilit

IT Support Specialist

Magellan Aerospace Limited

May 2019 - Mar 2022 (2 years 10 months)

Provided L1/L2 IT support in an aerospace manufacturing environment (~250 users) and acted as Helpdesk Lead for a 3-person team after the IT manager left. Supported Windows Server, Active Directory, Exchange, networking and VPN, device lifecycle, enterprise applications, and IT service management through ServiceNow and iSupport.

Key Achievements
• Implemented ServiceNow and cut ticket resolution

Database Support Specialist

Ternopil National Economic University

Sep 2015 - Aug 2016 (11 months)

Maintained the university's centralized databases (data entry, profile management, corrections) and supported IT systems for internal users.
• Provided remote user support and handled incidents and corrective actions during system failures.
• Configured workstations and network devices and monitored system availability.