Open to opportunities

Uju Kelechi

@ujukelechi

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Empathetic customer support professional skilled in chat and email communications.

Nigeria

Message

What I'm looking for

I am seeking a remote, part-time customer support or virtual assistant role where I can deliver empathetic, timely service, grow in client relations, and contribute to team improvements.

I am a motivated and empathetic customer support professional with a background in English education and hands-on experience managing customer communications for a skincare brand. I handle inquiries, resolve issues with patience, and maintain positive client relationships while tracking feedback for continuous improvement.

My teaching experience strengthened my communication, patience, and problem-solving skills. I am proficient with Gmail, WhatsApp Web, Google Docs, and basic Canva, and I am seeking remote part-time opportunities in customer support, chat support, or as a virtual assistant.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Skincare Brand

Jan 2022 - Jan 2024 (2 years)

Managed customer inquiries via chat and social media for a skincare brand, resolved complaints to ensure satisfaction, and maintained daily communication reports to drive service improvements.

Customer Support Chat Support Social Media Support Email Communication CRM Time Management Reporting

English Tutor

Private School

Jan 2019 - Jan 2021 (2 years)

Taught English language and supported classroom activities, communicated student progress with parents, and developed strong interpersonal and problem-solving skills.

English Instruction Lesson planning Patience Problem Solving Time Management Interpersonal Skills