Looking for a job

Chidimma Muokwe

@chidimmamuokwe

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Experienced customer service representative committed to client satisfaction.

Nigeria

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

With over 8 years of experience as a Customer Service Representative, I am dedicated to providing exceptional support and solutions to clients and parents. My background in education has equipped me with the skills to communicate effectively and empathetically, ensuring that every customer feels valued and understood.

I have a proven track record of managing inquiries through various channels, including email, chat, and phone calls. My ability to use technology tools like Google Workspace and CRM systems such as Zendesk and Zoho allows me to streamline communication and enhance customer satisfaction. I take pride in resolving issues promptly and maintaining detailed records of performance to keep parents informed about their children's progress.

Experience

Work history, roles, and key accomplishments

Current

Parents & Student Support

Current

Freelance/Home Tutor

Provided personalized and effective support to numerous parents, guiding students through clear and empathetic communication. Handled inquiries via calls, SMS, and WhatsApp chat, scheduling and conducting lessons professionally and on time.

Google Workspace Time Management CRM Tools Canva

Education

Degrees, certifications, and relevant coursework

Parents & Student Support - Freelance/ Home Tutor

National Certificate in Education (NCE), Primary Education

Activities and societies: Resolved learning and behavioral concerns, while calmly offering solutions tailored to each child's needs. Maintained detailed records of performance and ensured effective and transparent communication of student's progress to parents, to enhance satisfaction and reliability. Designed learning resources using Google Docs and Canva.

Provided personalized effective support to countless parents, guiding students through clear and empathetic communication. Handled inquiries via calls, SMS and Whatsapp chat; scheduled lessons and handled them professionally and on time.