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@ugrensekulic
Technical support specialist with expertise in software asset management.
I am currently working at Consensys as a technical support specialist for the MetaMask crypto-wallet, where I leverage my skills in software asset management to ensure optimal performance and user satisfaction. My experience at Gemini Six as a Software Asset Management Specialist has equipped me with the knowledge to manage software assets and licenses effectively throughout their lifecycle.
Previously, I worked at Sky Partner, where I provided airlines with a comprehensive range of airport services while adhering to international aviation standards. My background in aviation management and technical support has honed my ability to communicate effectively and work under pressure, ensuring that I deliver high-quality services consistently.
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Work history, roles, and key accomplishments
Consensys
Oct 2023 - Present (2 years 1 month)
Providing technical support for the MetaMask crypto-wallet, assisting users with issues and ensuring a smooth experience with the product.
Gemini Six
Jul 2022 - Oct 2023 (1 year 3 months)
Responsible for the correct management of software assets and licenses throughout their entire lifecycle, ensuring compliance and efficiency in software utilization.
Sky Partner
Nov 2018 - May 2022 (3 years 6 months)
Provided airlines with a range of airport services while ensuring compliance with international aviation standards, focusing on efficiency and quality.
Degrees, certifications, and relevant coursework
International Management and Engineering
2014 - 2018
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