Katarina Tripkovic

As a seasoned customer experience and support lead, I excel in visa processing, issue and escalation resolution, international customer support, and international partner ticket management. With a proven track record of proactively addressing customer and business needs, I'm skilled in effective communication, problem-solving, team leadership, and travel arrangements.

Throughout my career, I've demonstrated expertise in managing company partner tickets, ensuring accurate and timely responses and resolution. I've also successfully contributed to the growth and quality of company services, and products and customer satisfaction. My experience in cross-departmental collaboration and product improvement has allowed me to make a significant impact in my previous roles.

With a strong background in customer support and curiosity for technical support, I'm proficient in a range of software including Zendesk, Notion, Slack, Front, and more. I'm a lifelong learner, always looking to expand my skills and knowledge in Python, data analysis, etc.