Katarina Tripkovic

😊 I never planned to end up in tech - my first chapter was in medicine, where I spent years studying and working with children. It taught me patience, empathy, and how to stay centered even when things get messy. Somewhere between long nights of study and helping little ones feel safe, I learned what real care looks like.

Later, curiosity and a love for travel led me to the world of customer support.

✈️ Over the past 6 years in the travel industry, what started as answering traveler questions soon grew into leading remote teams, building processes, and supporting partners like American Airlines and British Airways. Over time, I realized that great support isn’t about closing tickets — it’s about building trust, understanding, and connection.

Now, after managing 45+ international projects and maintaining an 88–90% CSAT with tools like Zendesk, Notion, and Front, I help teams communicate better, grow stronger, and enjoy what they do. Whether it’s fixing a workflow or cheering on a teammate, I like making systems smoother and people happier.

🌍 Open to roles in: Customer Support, Client Success, and Operations
🛠 Tools: Zendesk, Front, Notion, Slack, Trello, Freshdesk
🗣 Languages: English (C2), French (A2), Serbian (native)