Himalayas logo
JU
Open to opportunities

Jelena Stojadinović User

@jelenastojadinoviuse

IT professional with a focus on ServiceNow solutions and problem management.

Serbia
Message

What I'm looking for

I am looking for a dynamic IT role that emphasizes analytics and management.

I am an IT professional with over 2 years of experience supporting ServiceNow solutions in a multinational environment. Currently, I work as an Application Support Associate, where I have honed my skills in Problem Management and process improvement. My reliability and efficiency have allowed me to excel in providing end-user support, addressing technical issues, and enhancing customer satisfaction.

At Intesa Sanpaolo International Value Services, I have successfully reduced downtime by responding quickly to critical incidents and managing user accounts and configurations. I led the initial implementation of Problem Management, collaborating with cross-functional teams to ensure compliance with industry standards. My commitment to quality is reflected in my thorough testing and quality assurance practices, which have contributed to improved service delivery and user empowerment.

Experience

Work history, roles, and key accomplishments

IS
Current

Application Support Associate – ServiceNow

Intesa Sanpaolo International Value Services

Apr 2023 - Present (2 years 4 months)

Reduced downtime by quickly responding to critical incidents and escalating complex issues to the appropriate teams when necessary. Provided end-user support, addressing and resolving ServiceNow-related inquiries and technical issues, leading to increased customer satisfaction and improved customer retention by 15–20%.

Education

Degrees, certifications, and relevant coursework

UP

University of Criminal Investigation and Police

Bachelor of Computer Science, Computer Science

Studied computer science at the University of Criminal Investigation and Police. Gained foundational knowledge in the field, preparing for a career in IT.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Jelena Stojadinović User - Application Support Associate – ServiceNow - Intesa Sanpaolo International Value Services | Himalayas