Open to opportunities

Ahmed Bakir

@ahmedbakir

Message

I am an experienced travel coordinator and GDS specialist with ticketing and technical expertise.

Serbia

Message

What I'm looking for

I seek a travel operations role where I can lead ticketing and GDS optimization, support corporate clients, improve processes, and deliver policy‑compliant, customer-focused solutions.

I am a travel and ticketing professional with over two decades of experience in reservations, ticketing, corporate accounts and travel operations. I combine hands-on booking expertise with technical knowledge of GDS platforms.

I have managed corporate travel and account services for multinational clients and served as deputy head of helpdesk. I led ticketing coordination, troubleshooting and public-relations duties across agencies and GSAs.

I hold Microsoft developer certifications (MCP, MCAD, MCSD) and completed Amadeus, IATA and Sabre training, and I am a Visual Basic .NET programmer. I administer travel tools, optimize GDS workflows and ensure data quality in traveler profiles and bookings.

I am communicative, decisive and dedicated to improving travel processes and customer satisfaction. I seek roles where I can blend operational leadership and technical support to deliver efficient, policy-compliant travel services.

Experience

Work history, roles, and key accomplishments

Current

Travel Administrative Assistant

Current

International Committee of the Red Cross

Jan 2024 - Present (1 year 7 months)

Assist travelers with policy and booking issues, perform or guide bookings, administer travel tools and ensure data quality while diagnosing and escalating technical issues as needed.

Travel Policy Compliance Travel Tools Administration Data Quality Technical Troubleshooting Customer Support

Coordinator, Serbian Market

Intertravel / Putnik Travel GMBH

Jan 2020 - Jan 2024 (4 years)

Managed reservations, ticketing and troubleshooting for the Serbian market and provided technical/IT support to optimize GDS for existing and new clients.

Ticketing GDS Optimization Troubleshooting Reserving IT Support Customer Service

Key Account Manager

Atlas Ambassador

Jan 2018 - Jan 2020 (2 years)

Managed corporate travel accounts (part of AMEX GBT/HRG), overseeing air, hotel and transfer bookings, invoicing, and providing technical support to optimize GDS for corporate clients.

Corporate Travel Key Account Management GDS Optimization Invoicing Customer Service Ticketing

Sales Representative

Jumbo Travel

Jan 2017 - Jan 2018 (1 year)

Performed booking, ticketing and public relations duties to support sales and deliver customer-focused travel services.

Ticketing Customer Service Sales MS Office

Coordinator, Serbian Market

Intertravel / Putnik Travel GMBH

Jan 2013 - Jan 2017 (4 years)

Coordinated ticketing and troubleshooting for the Serbian market, managed reservations and public relations, and acted as Deputy Head of Helpdesk for APG Switzerland.

Ticketing Customer Support Coordination Troubleshooting Account Management Reserving

Sales Representative

Arsico

Jan 2006 - Jan 2013 (7 years)

Served as GSA for Singapore Airlines and SriLankan Airlines managing bookings, ticketing and public relations to support airline operations and customer needs.

Ticketing Customer Service Sales Public Relations Ticketing Systems

Sales Representative

Montavia

Jan 2005 - Jan 2006 (1 year)

Conducted airport check-ins including passport and visa verification, handled logistics tasks and delivered customer service to travelers.

Ticketing Passport And Visa Checks Logistics Customer Service MS Office

Programmer

ZIS

Jan 2004 - Jan 2005 (1 year)

Developed and maintained software for the Zajednicki informacioni sistem, implementing new features and resolving defects to support business needs.

.NET Framework Application Development Debugging MS Windows MS Excel

Assistant to the Technical Director

Institute of International Social Affairs

Jan 1999 - Jan 2002 (3 years)

Supported the Technical Director by managing logistics, developing and implementing applications, organizing daily distributions, and liaising with external partners to ensure smooth operations.

Logistics Application Development Project Coordination Stakeholder Management MS Excel Troubleshooting

Education

Degrees, certifications, and relevant coursework

Amadeus training

Professional Training, Travel & Ticketing Systems

2005 - 2007

Completed multiple Amadeus courses covering introductory topics, functionality, central ticketing, automated MCO, and selling platform between 2005 and 2007.