vukan ilic

As an experienced professional in customer success operations, I have a proven track record of managing and improving support systems within Web3 companies. My role as a Support Specialist at Magic Square allowed me to redesign the support system on the MAVA platform, significantly improving response times and customer satisfaction. I take pride in training and managing teams, fostering an environment that encourages growth and efficiency.

During my tenure at Celsius Network, I built a knowledge base that streamlined issue resolution and contributed to enhancing the AI Chatbot for automated support. My ability to communicate effectively with international clients on technical issues related to crypto-finance and blockchain has been instrumental in maintaining high customer satisfaction. I am passionate about leveraging my skills in communication, team management, and technical support to drive success in customer operations.