Looking for a job

Dejan Markovic

@dejanmarkovic

Message

Ambitious support engineer with expertise in Jira and Confluence.

Serbia

Message

What I'm looking for

I seek a dynamic role that fosters growth, teamwork, and innovative problem-solving.

I am a dedicated Support Engineer with a strong background in administering and maintaining Jira and Confluence applications. My experience includes managing, monitoring, and troubleshooting Atlassian services, ensuring optimal performance and availability. I thrive in both team environments and independent settings, always eager to improve my skills and contribute to project success.

Throughout my career, I have successfully overseen incident management processes, providing consulting services to clients and ensuring compliance with established procedures. My educational background in Information Systems and Technologies, combined with hands-on experience in network administration and technical support, has equipped me with the necessary skills to excel in fast-paced environments.

I am committed to staying updated with the latest trends in technology and actively participate in knowledge-sharing sessions. My goal is to leverage my technical expertise and problem-solving abilities to enhance organizational efficiency and deliver exceptional service to clients.

Experience

Work history, roles, and key accomplishments

Information Systems Technician

MAETI d.o.o.

Nov 2022 - Mar 2024 (1 year 4 months)

Collaborated with teams to resolve hardware and software issues, maintained network infrastructure, and provided technical support. Managed installations and maintenance of various systems and tools, ensuring optimal performance and security.

Network Administration VoIP Windows Server Technical Support Troubleshooting Ticketing Systems

Support Engineer

Global Engineering Technologies d.o.o.

Oct 2023 - Oct 2023 (0 months)

Administered and maintained Jira and Confluence applications, ensuring optimal performance and availability. Managed incident resolution, provided consulting services, and collaborated with teams to enhance system functionality and compliance with processes.

Jira Confluence Incident Management Troubleshooting Documentation Consulting Team Collaboration

Information Systems Technician - Internship

BEXEXPRESS d.o.o.

Nov 2022 - Nov 2022 (0 months)

Gained hands-on experience in information systems by assisting with technical support and troubleshooting tasks. Collaborated with senior technicians to learn about system maintenance and client support.

Technical Support Troubleshooting Client Communication Maintenance Team Collaboration

Education

Degrees, certifications, and relevant coursework

University of Belgrade

Master's Degree, Informational Systems and Technologies

2022 - 2024

Pursued Master studies in Informational systems and technologies, focusing on advanced topics in information systems management and technology integration.