Open to opportunities

Ugochi Ezechinyere-Otuka

@ugochiezechinyere-ot

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Trust & Safety specialist with 5 years investigating CSAM, fraud, and identity abuse to protect vulnerable users.

Nigeria

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What I'm looking for

I’m looking for a remote Trust & Safety or AI safety role where I can investigate risk at scale, lead human-in-the-loop reviews, improve detection workflows with data, and protect vulnerable users through strong policy and compliance.

I’m a Trust & Safety specialist with 5 years of frontline experience investigating CSAM, sexual exploitation, fraud, and identity abuse at scale. I reviewed 3,000+ identity verification cases weekly, maintaining 97–98% decision accuracy and disrupting coordinated criminal networks across a platform serving millions of young users.

I’m recognized as an SME in child safety and online harm, combining investigative precision, policy judgment, and incident ownership—escalating critical cases to law enforcement with strong SLA and compliance outcomes. I also support AI safety operations through human-in-the-loop review, data annotation, and safety feedback loops, bringing a practical, data-informed approach to improving detection workflows and protecting vulnerable users.

Experience

Work history, roles, and key accomplishments

Investigation & Identity Spec

Yubo

Jan 2025 - Apr 2026 (1 year 3 months)

Investigated and actioned 20–30 CSAM-related cases weekly, maintaining a 98% accuracy rate and disrupting 8–12 coordinated child exploitation networks to prevent further harm to 200+ at-risk users. Escalated 15 critical child safety incidents per month to law enforcement with 99% compliance to internal protocols and legal obligations.

Identity Verification Fraud Detection Policy Enforcement Escalations Repeat Offender Review Legal Compliance CSAM Investigations

Identity Specialist

Yubo

May 2021 - Dec 2024 (3 years 7 months)

Led high-volume identity verification and fraud detection workflows, reducing fraudulent incidents by 30% and community risk exposure by 20%. Reviewed 3,000 identity cases weekly with 97% decision accuracy, detecting 20 coordinated fraud networks per quarter and improving trust & safety moderation efficiency by 28%.

Identity Verification Fraud Detection SLA Management Behavioral Analytics Policy Enforcement Cross Functional Collaboration Impersonation Abuse Detection

Customer Support Ops Specialist

Cryptowzrd / Traction & Scale / Ferrous Design

Jan 2017 - Jul 2024 (7 years 6 months)

Managed 50+ concurrent customer interactions daily across Zendesk, Trello, and Slack, achieving 90%+ customer satisfaction and reducing average response time to under 2 minutes. Improved conversion outcomes by 20–30% through systematic follow-up and resolved technical disruptions in real time for a live streaming event, contributing to a 95%+ smooth experience rate.

Customer Support Zendesk Slack Operations Live Incident Troubleshooting Transaction Processing