At Teleperformance (Bolt), I investigated customer safety concerns and provided timely resolutions. I also maintained safety protocols and compliance.
I collaborated with internal teams to improve trust and safety processes, and handled customer escalations.
At Access Bank PLC, I provided face-to-face customer support and resolved inquiries. I addressed complaints and escalated complex issues.
My background includes case management, risk assessment, policy enforcement, and customer experience. I hold a B.Sc. in Mass Communication from Pan-Atlantic University and completed the Project Management Mastery Course through PMI USA.
