Anastasia omenugha

Reviewed transaction data and system activity to identify potential risk indicators and anomalies, supporting risk assessments by flagging unusual behavior. Prepared risk reports and collaborated with compliance and operations teams to improve monitoring processes.

Investigated suspicious transactions, chargebacks, and account activities flagged for review, monitoring live transaction queues and escalating high-risk cases. Supported AML/KYC reviews through documentation checks and case validation while coordinating with compliance to resolve fraud cases.

Processed and verified daily financial transactions across multiple channels and ensured proper resolution and documentation for failed or pending payments. Identified discrepancies in payment flows, escalated issues, maintained accurate transaction records, and supported reporting activities.

Authorized customer payment requests for online and retail channels and worked with the fraud prevention team to identify and flag suspicious transactions. Assisted in implementing advanced security measures, contributing to a significant reduction in payment fraud incidents, and handled customer payment-related inquiries and disputes.

Managed escalated customer issues involving accounts, payments, and system access, and supported decisions on suspensions and reactivations for flagged accounts. Identified recurring issues, contributed to process improvements, and coordinated with internal departments for timely resolution of complex cases.

Handled customer enquiries related to accounts, transactions, and payment issues, supporting account activation follow-ups and outbound engagement. Maintained accurate records of customer interactions and resolutions to support operational continuity.

Bachelor of Arts in Mass Communication from Enugu State University, completed in July 2017.