Open to opportunities

Anjolaoluwa Adegbite

@anjolaoluwaadegbite

Message

Fraud analyst and customer experience specialist driving chargeback reduction and CSAT gains.

Nigeria

Message

What I'm looking for

I seek a role focused on fraud prevention and customer trust where I can apply KYC, dispute resolution, and workflow optimization to reduce losses and improve CSAT.

I am a results-driven Fraud Analyst and Customer Experience Specialist with proven success in fraud prevention, chargeback mitigation, and trust & safety enhancement. I leverage KYC compliance, transaction monitoring, and CRM tools like Intercom to identify and block fraudulent actors while preserving a seamless customer experience.

I have reduced fraud cases by 35%, blocked 250+ fraudulent accounts monthly, improved CSAT from 65% to 95%, and implemented workflows that improved fraud identification efficiency by 95%. I focus on rapid dispute resolution, process optimization, and training to protect assets and improve customer trust.

Experience

Work history, roles, and key accomplishments

Current

Fraud Analyst & Customer Experience

Current

Otaku Hugo

Sep 2024 - Present (1 year)

Manage global fraud-related customer tickets, implemented fraud detection measures that reduced high-risk transactions and chargebacks while improving QA to 95%+. Streamlined KYC onboarding, cutting onboarding time by 15% and blocking 250+ fraudulent accounts monthly.

Fraud Detection KYC Chargebacks Intercom Transaction Monitoring Risk Mitigation Workflow Automation Customer Support

Head of Communications Manager

The Hakin Photography Studio

Apr 2023 - Aug 2024 (1 year 4 months)

Led communications and client relations, increasing inquiries by 33% and strengthening vendor partnerships to reduce costs; trained interns and improved service delivery.