Open to opportunities

Ibukun Arowojolu

@ibukunarowojolu

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Results-driven professional with expertise in customer service and compliance.

Nigeria

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What I'm looking for

I am looking for a role that values operational excellence and customer satisfaction, with opportunities for growth and development.

I am a results-driven professional with over 3 years of experience in optimizing operations and enhancing client interactions. My background includes roles in KYC and fraud prevention, customer service, and administrative support, where I have consistently leveraged data-driven insights to support informed decision-making processes.

Throughout my career, I have demonstrated proficiency in regulatory compliance and risk management, ensuring that all customer interactions are handled with the utmost care and attention to detail. I excel in managing multiple high-priority tasks and facilitating communication across all stakeholder levels, contributing to operational excellence and customer satisfaction.

I am passionate about driving improvements in customer experience and operational efficiency. My goal is to leverage my skills in a fast-paced environment where I can contribute to a team focused on achieving excellence and fostering positive relationships with clients.

Experience

Work history, roles, and key accomplishments

Current

KYC and Fraud Officer

Current

Kingmakers

Jan 2025 - Present (5 months)

Responsible for performing KYC screening for onboarding clients, assessing risk levels, and analyzing transaction data to detect suspicious activities. Managed customer accounts and ensured compliance with global KYC procedures.

KYC Risk Assessment Data Analysis CRM Management Regulatory Compliance Documentation Transaction Monitoring

Customer Service Advisor

Kingmakers

Mar 2024 - Jan 2025 (10 months)

Managed customer inquiries across multiple channels, collected feedback for product enhancements, and provided assistance with product-related issues while maintaining comprehensive records of interactions.

Customer Service CRM Tools Communication Skills Problem Solving Relationship Management Documentation Time Management

Administrative Officer (NYSC)

Lagos State Internal Revenue

Nov 2022 - Oct 2023 (11 months)

Developed an efficient filing system for confidential documents, managed correspondence, and provided extensive support to clients and employees, enhancing overall workplace efficiency.

Administrative Support Data Security

Bank Teller

Access Bank PLC

Oct 2021 - Jul 2022 (9 months)

Processed financial transactions, addressed customer inquiries, maintained transaction records, and ensured compliance with financial regulations to mitigate risk.

Customer Service Compliance Cash Management Risk Mitigation

Front Desk Officer

GEO Chukwuma and Associates

Oct 2020 - Oct 2020 (0 months)

Coordinated the filing system, handled client inquiries, and implemented budget-friendly measures to manage company expenses, contributing to financial stability.

Customer Satisfaction Expense Management Scheduling Communication Skills Problem Solving Organizational Skills

Quality Control & Assurance Officer

Soulmate Industry Limited

Apr 2017 - Mar 2018 (11 months)

Monitored production operations for quality adherence, conducted product inspections, and managed equipment maintenance to ensure compliance with industry standards.

Quality Control Compliance Maintenance Industry Standards Problem Solving

Industrial Trainee

Isalu Hospitals Limited

Jul 2016 - Aug 2016 (1 month)

Assisted in conducting diagnostic tests, sorted test samples, and upheld quality control standards in the laboratory to ensure accuracy and reliability of results.

Diagnostic Tests Quality Control Team Collaboration