femi adesanya

Conducts thorough investigations into suspected fraudulent transactions and policy violations. Monitors and analyzes financial data to identify suspicious activities and prepares investigation reports.

Resolved customer issues and verified client identities during account opening. Escalated issues to appropriate units and used various applications for inquiries and escalations.

Delivered fast and friendly service to handle customer questions and complaints. Compiled customer feedback and acted as a liaison between users and the technical department.

Managed multiple customer interaction channels within average handling time. Assessed customer needs, escalated calls, and trained new agents.

Drove customer retention by providing pricing information and account data. Built sustainable relationships with customers and vendors and verified KYC for new accounts.

Translated project strategy directives into tactical plans and managed change control procedures. Integrated tools and processes to encourage communication across disciplines.

Forecasted market needs using historical data and streamlined accounting processes. Verified financial recordkeeping and performed stock-related duties.

Bachelor of Science in Accounting from Ajayi Crowther University, Oyo, completed in August 2010.

Oracle Database SQL Certified Expert certification from Ajayi Crowther University, completed in January 2010.

Completed secondary education through the West Africa Examination Council in 2005.