Open to opportunities

Miracle Umejiego

@miracleumejiego

Message

I improve SaaS onboarding, adoption, retention, and customer outcomes through insight-led engagement.

Nigeria

Message

What I'm looking for

I'm seeking a remote SaaS Customer Success role where I can drive onboarding, adoption, retention, customer health, and value-based engagement while growing my Customer Success Management expertise.

I've built customer-focused experiences across Elite4rent, The R.E.A.L System, Altovita, and Edmark International, improving engagement, bookings, data quality, and retention through proactive relationship management.

At Altovita, I used customer feedback and quality assurance to reduce customer complaints by 40%, improve booking conversions by 25%, and raise data accuracy by 30%. At The R.E.A.L System, I managed 200+ CRM records, converted 30% of qualified leads into opportunities, and contributed to $500K+ in annual closed revenue.

I'm transitioning intentionally into SaaS Customer Success, supported by applied portfolio work in onboarding plans, journey maps, QBR presentations, success plans, and a renewal-recovery case study.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Professional

Current

Family Leave

Jan 2025 - Present (1 year 7 months)

Took intentional time for family leave while actively transitioning into SaaS Customer Success. Completed certifications and built a portfolio including onboarding plans, journey maps, QBR presentations, and a renewal-recovery case study.

Customer Onboarding Customer Adoption Retention Renewals Customer Health Success Planning CRM Customer Lifecycle Management

Guest Experience Manager

Elite4rent

May 2024 - Jan 2025 (8 months)

Owned the end-to-end guest journey, proactively resolving issues and delivering exceptional experiences. Designed communication workflows that increased engagement and loyalty, contributing to a 35% increase in bookings and 25% revenue growth.

Customer Experience Issue Resolution Stakeholder Management Relationship Management

Business Development & Pipeline Management

The R.E.A.L System

Mar 2023 - Dec 2024 (1 year 9 months)

Built consultative relationships with prospective property owners, managing a CRM pipeline of 200+ records. Converted 30% of qualified leads to opportunities, contributing to $500K+ in annual closed revenue.

Business Development CRM Pipeline Management Consultative Selling Cross Functional Collaboration

Listings Quality Assurance & Optimization

Altovita

Mar 2023 - Feb 2024 (11 months)

Analyzed customer feedback to reduce complaints by 40% and optimized 200+ listings, improving data accuracy by 30% and driving a 25% increase in booking conversions.

Quality Assurance Data Analysis Customer Feedback Listing Optimization Compliance

Distributor Development & Team Leadership

Edmark International

Dec 2009 - Apr 2023 (13 years 4 months)

Built long-term customer relationships through consultative needs assessment and product education. Onboarded and coached a 200+ distributor network, increasing team sales by 50% within six months.

Team Leadership Onboarding Training Coaching Relationship Selling Product Demonstrations