Udom Caleb
@udomcaleb
Outbound Sales & Team Manager who improves conversions through coaching and quality assurance.
NigeriaWhat I'm looking for
I’m a results-driven outbound sales leader with a fast-moving track record of promotion, from Outbound Sales Qualifier to Outbound Team Manager within a year. I’ve consistently delivered against KPIs, including being recognized as top-performing Sales Manager for two consecutive months.
In my current role, I manage and lead a team of 14 outbound sales qualifiers, overseeing live-transfer performance and sales conversion at both the team and individual level. I also bring a strong quality discipline—auditing live and recorded calls, compiling QA reports, and partnering with team leads to translate findings into targeted coaching—while training new qualifiers to improve objection handling, call quality, and ramp-up speed.
Experience
Work history, roles, and key accomplishments
Sales and Marketing
Affordable Rent to Own
Apr 2025 - Present (1 year 4 months)
Worked in sales and marketing at Affordable Rent to Own on a remote basis.
Outbound Team Manager
Calls Experts
Feb 2026 - Jun 2026 (4 months)
Managed a team of 14 outbound sales qualifiers, overseeing live-transfer performance and sales conversion against team KPIs. Coached qualifiers on call quality, objection handling, and conversion; recognized as top-performing Sales Manager for two consecutive months.
Head of Quality Assurance
Calls Experts
Dec 2025 - Feb 2026 (2 months)
Audited live and recorded calls across multiple teams to ensure adherence to company quality standards. Produced QA reports and partnered with team leads on targeted coaching, contributing to increased department-wide sales conversion while maintaining KPI and compliance benchmarks.
Trainer
Calls Experts
Sep 2025 - Dec 2025 (3 months)
Delivered daily training to new outbound sales qualifiers on objection handling, call structure, and efficiency techniques. Improved readiness for live client objections and helped shorten ramp-up time while reinforcing outbound pitching and lead qualification best practices.
Outbound Sales Qualifier
Calls Experts
Jun 2025 - Sep 2025 (3 months)
Cold-called prospective clients to pitch life insurance products and qualify interest and eligibility. Screened and qualified leads before transferring them to licensed life insurance advisors; consistently met qualification and live-transfer targets.
Operations Intern
Hybrid Technology Services
May 2023 - Oct 2023 (5 months)
Completed an Operations Internship with Hybrid Technology Services in Lekki, Lagos.
Digital Marketing Intern
KTP Apartments
May 2022 - Mar 2023 (10 months)
Completed a Digital Marketing Internship with KTP Apartments in Lekki, Lagos.
Education
Degrees, certifications, and relevant coursework
Caleb University
Bachelor of Science, Computer Science
2020 - 2024
Earned a B.Sc. in Computer Science from Caleb University, Lagos, completing the program in 2024.
Redeemers International School
High School, General Education
2014 - 2020
Attended Redeemers International School in Port-Harcourt, Nigeria from 2014 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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