Nishen Malisha
@nishenmalisha
Hospitality professional specializing in front desk service and guest-focused operations.
What I'm looking for
I’m a versatile hospitality professional with international experience across Jersey (UK), Dubai, and Sri Lanka, bringing over 8 years of diverse front-of-house and back-of-house capability. I’m known for being energetic, culturally aware, and exceptionally adaptable in high-pressure, fast-paced environments.
Over the past nearly 5 years in Jersey, I delivered dedicated culinary and kitchen support as a Chef / Kitchen Assistant, assisting senior chefs with high-volume preparation, sanitation, and safety hygiene compliance aligned with UK food safety standards. I also managed stock rotation using the FIFO method, and supported peak service to ensure timely delivery for up to 50 covers/guests per night.
On the front desk, I’ve represented hotels by managing reservations, greeting visitors professionally, answering multi-line calls, and resolving customer complaints quickly. At Full Moon Group Hotels – Hotel Onreech, I managed high-volume check-in/out operations—up to 20 room reservations daily and over 100 guest check-ins/check-outs per week—while generating attendance/visitor spreadsheets to keep teams aligned.
I round out my service with sales and hospitality support experience, including retail/sales operations at La Mer Beach in Dubai where I welcomed international tourists, drove sales with strong communication, and handled cash registers, transactions, and inventory management. Trained through NVQ Level 03 (Waiter / Steward) and maritime-focused coursework (including MLC and housekeeping operations), I bring organized, guest-first service with certified safety readiness and hands-on food & beverage support.
Experience
Work history, roles, and key accomplishments
Chef / Kitchen Assistant
Lazin Lizard Restaurant
Mar 2022 - Dec 2025 (3 years 9 months)
Assisted senior chefs with high-volume food preparation, including marinating meat, cutting vegetables, and crafting sauces. Maintained kitchen cleanliness and hygiene compliance and managed stock rotation using FIFO during peak service.
Salesman
La Mer Beach
Jan 2020 - Jan 2021 (1 year)
Managed retail/sales operations at a high-traffic beach destination, welcoming international customers and providing product information. Handled daily cash registers, transactions, and inventory management with high precision.
Receptionist
Full Moon Group Hotels – Hotel Onreech
May 2019 - Jan 2020 (8 months)
Handled front-desk operations including multi-line telephone answering and guest reservations. Greeted visitors, resolved customer complaints, and supported guest attendance/visitor spreadsheet processing for a high-volume reception.
Steward / Waiter / Housekeeping Trainee
Global Towers / Suriya Resort
Jan 2018 - Jan 2019 (1 year)
Provided premium table, bar, and guest service using NVQ Level 3 training, while supporting housekeeping and MLC operations. Helped maintain room and resort presentation to luxury hospitality standards.
Education
Degrees, certifications, and relevant coursework
Mercantile Seamen Training Institute Ltd.
NVQ Level 3 Certificate in Waiter/Steward, Hospitality & Maritime Steward Training
2016 -
Earned an NVQ Level 3 certificate in Waiter/Steward training, covering food & beverage operations, restaurant and bar service, and MLC and housekeeping operations.
Loyola College Negombo
G.C.E. Ordinary Level Examination, Secondary Education
2014 -
Grade: Health (A), Sinhala (B), English (C), Mathematics (C), Science (C), Commerce (C), History (C), Drama (C), Religion (A)
Completed the G.C.E. Ordinary Level examination at Loyola College Negombo.
Juliston Lanka International (Pvt) Ltd.
Ship Steward Course, Maritime Steward Training
Completed a Ship Steward Course focused on ship steward training.
Availability
Location
Authorized to work in
Job categories
Skills
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