Shanika Fernando
@shanikafernando
Hospitality and F&B Coordinator specializing in banquet events, guest satisfaction, and end-to-end event execution.
Sri LankaWhat I'm looking for
I’m a dedicated hospitality professional with a proven track record in F&B coordination, banquet operations, and event management. I combine strong analytical thinking with creative resourcefulness to deliver consistently exceptional guest experiences, even under pressure.
In my current Food & Beverage Coordinator role, I coordinate daily F&B operations across multiple outlets and banquets to ensure seamless service. I manage reservations for high-demand events (including Christmas and New Year’s Eve), prepare Banquet Event Orders (BEOs) and group bookings, and plan events end-to-end—from staff allocation and banquet setups to documentation and post-event review. I also handle guest feedback and special requests, serving as a key liaison between management and operational teams to align activities with service goals.
Earlier in my journey at the same hotel, I progressed through Banquet Coordinator and trainee roles, strengthening my operational execution, guest-facing readiness, and team support. Beyond hospitality, I’ve led online marketing promotions and customer query resolution, operated the Daraz seller platform and MS Office suite for e-commerce management, handled full-cycle bookkeeping and bank reconciliations as a freelance accountant, and processed airline/hotel reservations through GDS while coordinating group and SIC tour arrangements. I’m pursuing a growth-focused role where my hospitality, administration, and client relations strengths drive organizational excellence.
Experience
Work history, roles, and key accomplishments
Food & Beverage Coordinator
Galle Face Hotel
Mar 2025 - Present (1 year 3 months)
Coordinated daily food & beverage operations across outlets and banquets to ensure seamless service and high guest satisfaction. Managed high-demand reservations for Christmas and New Year’s Eve and served as the liaison between management and operational teams for end-to-end event execution.
Junior Travel Executive
Nkar Travels & Tours (Pvt) Ltd
Processed airline and hotel reservations using GDS and coordinated SIC and group overseas tour arrangements for diverse clientele. Supported reservation and travel planning to help ensure accurate booking execution.
Marketing & Public Relations Manager
Beyond Beauty.Com
Planned and executed online marketing promotions to drive sales growth and brand visibility. Resolved customer queries, managed client relationships, and supported e-commerce operations using the Daraz seller platform and MS Office.
Accountant
Linex Garment
Managed full-cycle bookkeeping and financial records for a 5–10 employee garment business. Prepared daily income/expense reports, produced monthly sales and income statements, and performed bank reconciliations to ensure accuracy and compliance.
Marketer
Qnet Ltd.
Developed and implemented online market promotion strategies to support brand growth. Handled customer service, resolved queries, and maintained customer relationship management.
Education
Degrees, certifications, and relevant coursework
Universal College of Learning, Wattala
Diploma, Hotel Management & Culinary Arts
Completed a Diploma in Hotel Management & Culinary Arts at Universal College of Learning, Wattala.
International Airline Ticketing Academy
Airline Diploma, Airline Ticketing & Reservations
Completed an Airline Diploma covering fares, e-ticketing, reservations, GDS, tours, airport operations, and cargo.
Institute for Accounting Studies, Colombo 06
Chartered Accountancy (Executive Level), Accounting
Completed Chartered Accountancy at the Executive Level at the Institute for Accounting Studies in Colombo 06.
St. Sebastian Balika Maha Viduhala
G.C.E. Advanced Level, Commerce
Grade: 1A, 1C, 2S
Completed G.C.E. Advanced Level (Commerce Stream).
St. Sebastian Balika Maha Viduhala
G.C.E. Ordinary Level, General Education
Grade: 3A, 4B, 2C
Completed G.C.E. Ordinary Level.
Tech stack
Software and tools used professionally
Availability
Location
Sri LankaAuthorized to work in
Salary expectations
Skills
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